Gemma Johnson Email & Phone Number

Harrogate, GB

Harrogate, England, United Kingdom

My role is to oversee and optimise the operational aspects of all areas within Strive Group – responsible for ensuring the smooth and efficient execution of sales processes, driving performance and maintaining a high level of client satisfaction.

Boroughbridge, England, United Kingdom

Boroughbridge, England, United Kingdom

Every member of the Ardent team strives to provide an exceptional level of service of each and every one of our customers. We are passionate about maintaining our position as market leaders – through our quality of products, extensive knowledge and delivery of world class customer service.Responsibilities include:- Monitoring and managing installation and.

Leeds, England, United Kingdom

Responsibilities included:- Managing an order book of installations and ensuring the delivery of exceptional levels of customerservice to each individual customer.- Ensuring that all projects were delivered on time and on budget.- Day to day management of the team including providing guidance, training and development.- Management of subcontractor works.

Harrogate, United Kingdom

This dynamic and extensive role allowed me to demonstrate a significant level of leadership,organisation and interpersonal skills. A collaborative, process led, and solution focused approachfacilitated a culture of high quality performance and continuous improvement to achieve excellentoutcomes. Key areas of responsibility included:- Providing.

Leeds, United Kingdom

Responsibilities include day to day management of the clinic with a focus on maintaining and improving the high quality of service provided to the patients, and overall clinic standards. Increasing profitability of the clinic by improving the visibility of the clinic via various medias, and implementation of new revenue streams. Guiding and supporting.

Harrogate

Managing a team of nationwide engineers and the Service Helpdesk, we facilitated the provision of LOLER inspections and servicing within care homes, rehabilitation units, special needs facilities etc.Key Responsibilities included:Account ManagementNew Business GenerationRefurbishment Coordination inc site surveys, quotations and installations for capital.

London, United Kingdom

This role was extremely target based and involved acting as account manager for large scale events, being a presence at the front of house for new and regular guests, and leading a large team to produce the desired results – namely excellent customer service and sales revenue. I recruited, trained and worked alongside my team. I ensured they were motivated.

London

The main purposes of this role was to provide advice and support to both clients and consultants in the use of Hay Group’s diagnostic tools and other resources, including accreditation programmes. I was the first point of contact for incoming business enquiries and ensuring that the customer was provided with the most appropriate advice, with the aim of.

Harrogate, United Kingdom

The main purpose of this role was to maximize conference and event business by conversion of enquiries and increasing revenue for all space sold. I liaised daily with clients and suppliers; face to face and via the telephone and email. In this role I ensured that all communication to both clients and colleagues was to the highest possible standard.