Gemma K. Email & Phone Number

Melksham

Hampshire

Responsibilities• Responsible for category budget of circa £10m • Driving procurement strategy across transport category • Created secure and flexible supply chains to meet forecasted growth and demand across geographical areas Key Achievements• Stabilised Patient Transport Services (PTS) as a managed service after transformation issues • Introduced detailed planning process to maximise fleet efficiency• Introduced new audits, compliance, policies and procedures in line with NHS standards • Achieved a 25% increase in vehicle utilisation • Directed the organisation of replacement service providers for existing under-performing suppliers

Sussex

Responsibilities• Effectively developed and supported a team of 16 to deliver a first class patient transport service • Managed the enlistment of TUPE staff • Worked with 9 main trust hospitals and over 3000 clinics across Sussex • Provided analytical reports in relation to SLA’s as well as implementing service improvement plans when required based on KPI’s Key Achievements• Over three-month period increased patient survey results from 58% to 91% • Managed a complex staff TUPE transfer

Hampshire, England, United Kingdom

High pressure, patient orientated call taker and ambulance dispatch.

Andover

Worked alongside university studies. Key Achievements• Whilst in position of Customer Host within a six-month period improved customer satisfaction raised from 84% to 91% within the branch • Presented Research and Market information to the Hampshire board

Bachelor Of Science - (Bsc), Psychology

Bachelor Of Science (Bsc) Psychology

Salisbury

Film, Psychology, English Literature and English Language