Responsibilities• Responsible for category budget of circa £10m • Driving procurement strategy across transport category • Created secure and flexible supply chains to meet forecasted growth and demand across geographical areas Key Achievements• Stabilised Patient Transport Services (PTS) as a managed service after transformation issues • Introduced detailed planning process to maximise fleet efficiency• Introduced new audits, compliance, policies and procedures in line with NHS standards • Achieved a 25% increase in vehicle utilisation • Directed the organisation of replacement service providers for existing under-performing suppliers

Responsibilities• Effectively developed and supported a team of 16 to deliver a first class patient transport service • Managed the enlistment of TUPE staff • Worked with 9 main trust hospitals and over 3000 clinics across Sussex • Provided analytical reports in relation to SLA’s as well as implementing service improvement plans when required based on KPI’s Key Achievements• Over three-month period increased patient survey results from 58% to 91% • Managed a complex staff TUPE transfer

High pressure, patient orientated call taker and ambulance dispatch.

Worked alongside university studies. Key Achievements• Whilst in position of Customer Host within a six-month period improved customer satisfaction raised from 84% to 91% within the branch • Presented Research and Market information to the Hampshire board