Gemma Kavanagh Email & Phone Number

Blanchardstown

Blanchardstown, Dublin 15

• Organising daily planner• Preparation of Pre Shift Briefings• Opening and close downs of bar • Leading a team on a busy bar • Hosting pub quizzes every Wednesday evening• Coordination of busy gantry • Dealing with bar and food deliveries• Handling customer complaints and refunds• Managed customer bookings• Operation of tills

County Dublin, Ireland

I currently work as part of the Visitor Experience team and this involves; interacting with high volumes of visitors to the storehouse on a regular basis, displaying excellent customer service skills within every interaction. Public speaking in front of 60+ people explaining what goes in to a glass of Guinness and the correct way to taste it. Working as a part of a team on the Gravity Bar, serving Guinness and answering any questions visitors may have. I host throughout different parts of the… Show more I currently work as part of the Visitor Experience team and this involves; interacting with high volumes of visitors to the storehouse on a regular basis, displaying excellent customer service skills within every interaction. Public speaking in front of 60+ people explaining what goes in to a glass of Guinness and the correct way to taste it. Working as a part of a team on the Gravity Bar, serving Guinness and answering any questions visitors may have. I host throughout different parts of the building, ensuring that all the visitors are acknowledged and are welcomed and feel confident in approaching me may they have any questions to ask. My main job role is to ensure that when visitors are leaving the storehouse, they feel they've had a warm and welcomed visit and that they are that bit closer to the Guinness family. Show less

Prepared dogs for grooming and ensured staff and animals safety by spotting aggression early and keeping area sanitized.Managed equipment orders and key holder responsibilities.Organised customer bookings and follow up calls after groom.

Blanchardstown

Assisted clients selecting watches, semi-precious stones and diamonds.Organised watch repairs and advised clients on the best after care for diamonds and precious metals.

Conyngham Road

Assisted customers paying NPPR and Household Charge. Resolved customer queries by email and telephone.Updated customer accounts as renewals were paid and added new customers onto database.Managed incoming post and conducted daily cash reconciliation and banking

Managed daily bookings into play area and ensured all users safety by demonstrating how to use equipment before use, overseeing parties and acted as a direct contact with parents for questions and support during their experience. Ensured dietary requirements were met by kitchen staff. Lead coach for new hires, opened and closed the Play Area and managed daily cash reconciliation.

Diploma In Tourism Management And Marketing, Tourism Management And Marketing, Pass

Recently completed a Diploma in Tourism Management and Marketing in DBS.

Leaving Certificate

passed leaving certificate