Gemma Lock Email & Phone Number

Staines-Upon-Thames, England, United Kingdom

• Assist in delivering an effective and customer-centric housing management service within A2Dominion's Private and Intermediate rented portfolio.• Resolve customer queries promptly by liaising with A2Dominion Operational Teams, residents, and 3rd party providers as needed.• Conduct regular estate & property inspections, ensuring comprehensive reporting and follow-up actions.• Establish and maintain strong relationships with internal and external customers.• Oversee cost control for blocks and provide regular reports to optimise service efficiency.• Ensure compliance monitoring is conducted according to agreed schedules and legislation.• Support the Line Manager and team, acting as a capable deputy in their absence.• Collaborate with the Lettings team to review lettings and marketing activities in line with internal Key Performance Indicators (KPIs).• Conduct property viewings, providing applicants with relevant property and lettings information.• Oversee the efficient collection of rental income, coordinating with internal contacts and customers.• Manage all start and end of tenancy activities.• Facilitate the successful implementation of the empty property management processes, minimizing costs and revenue loss.

Staines-Upon-Thames, England, United Kingdom

• Utilised effective sales and negotiation techniques to secure agreements and drive revenue growth. • Demonstrated adherence to established policies, procedures, and legal requirements to ensure fair and equitable distribution of resources. • Applied strong analytical skills to evaluate applicant suitability and financial capability, mitigating risks and ensuring sound decision-making. • Provided exceptional customer service by coordinating and facilitating property viewings, ensuring a smooth and tailored experience for prospective clients. • Managed comprehensive documentation and streamlined administrative processes, optimizing efficiency and accuracy. • Maintained meticulous records and utilised advanced database management skills to ensure up-to-date information for all operational processes. • Developed and nurtured collaborative relationships with internal and external stakeholders, fostering effective communication and partnership. • Resolved customer inquiries promptly and efficiently, employing excellent problem-solving abilities and effective communication with diverse stakeholders.

• Provided proactive support to tenants, including those with mental health, learning, and physical disabilities, to help them maintain their tenancies and assisted with all necessary administrative tasks. • Conducted periodic and unscheduled accommodation audits, risk assessments, inspections, and property visits to identify and resolve any non-conformities as necessary.• Collaborated closely with tenants and their social care providers to ensure accommodations met health and safety regulations and adhered to company standards.

Windsor, Berkshire, United Kingdom

• • Managed operations for 600 properties in Windsor, providing responsive services and meeting diverse customer needs. • Handled repairs, void turnaround, arrears management, inspections, fraud investigations, and administrative tasks.• Offered personable tenancy advice, ensuring tenants understood their rights and responsibilities. Enforced tenancy agreements professionally when necessary. • Expertly resolved sensitive and complex situations while maintaining confidentiality. • Demonstrated strong written and verbal communication skills, adapting to diverse audiences and promptly addressing inquiries. • Conducted pre-tenancy interviews, viewings, and sign-ups following the allocations procedures. Promoted fairness and compliance through proactive nomination seeking.• Supported community involvement activities, fostering positive tenant relationships and community engagement. • Built productive partnerships with external agencies, enabling a coordinated approach to service provision. • Demonstrated comprehensive knowledge of tenancy laws and regulations, including abandonment, assignment, succession, gas safety, and terminations. • Maintained accurate and up-to-date records in the CRM system.

Staines, Surrey, United Kingdom

• Supported tenants with physical and/or sensory impairments, learning disabilities, and mental health problems, enabling them to live independently by emphasizing their abilities rather than disabilities. • Coordinated the nominations and lettings service for Ability's properties in collaboration with housing officers, property management, finance, and care & support staff, ensuring prompt and suitable lettings. • Successfully managed CORE data for lettings and sales in social housing in England, proactively attending relevant training to stay updated on industry best practices. • Prepared comprehensive tenancy agreements and efficiently handled all administrative tasks for prospective tenants. • Provided regular and accurate reporting on vacant properties, contributing to effective management of property vacancies. • Actively participated in panel meetings at local councils, fostering valuable connections and securing nominations for tenants. • Completed comprehensive social care online training, encompassing topics such as confidentiality, fire safety, diversity, and equality, first aid awareness, health, and safety, and moving and handling theory.

Ripley, Surrey, United Kingdom

Egham

• Served as the primary point of contact for a diverse range of stakeholders, including students and the Royal Holloway University of London, fostering strong relationships, and ensuring exceptional customer satisfaction. • Participated in industry trade exhibitions, conferences, and meetings, representing the organisation, and staying abreast of emerging trends and best practices.• Performed thorough needs assessments for each client, delivering customised solutions tailored to their unique requirements. • Skilfully negotiated contracts and price specifications, consistently achieving favourable outcomes while prioritising customer satisfaction. • Demonstrated a proactive approach to market research and product analysis, providing valuable insights to inform strategic decision-making and business development efforts. • Proficiently maintained meticulous customer records using advanced CRM systems, overseeing comprehensive administrative tasks with exceptional attention to detail. • Produced insightful sales reports by analysing and summarizing data, offering actionable recommendations to guide executive-level decision-making. • Implemented targeted marketing initiatives utilizing diverse channels, including social media, direct mail campaigns, and networking events, resulting in increased brand visibility and customer engagement.

Bracknell

• Cultivated strong relationships with customers, both new and existing, ensuring satisfaction and loyalty. • Provided timely solutions design and accurate quotes, tailored to customer needs. • Negotiated pricing and terms, successfully managing contract execution. • Managed business opportunities and tracked activity using relevant systems. • Collaborated with internal teams and suppliers to address sales issues and meet service agreements. • Tracked individual budget and contributed to customer account planning and reviews. • Promoted company services and maintained CRM records..

Reading, United Kingdom

Staines

Working in the law clinic providing advice to members of the public Skills obtained: I was able to build a good rapport with people and use this to work towards meeting expectations where possible. I was also able to use analytical skills, to advise and offer solutions to a wide range of problems.

Llb, Law, 2;1

Activities and Societies: The Law Society, Mooting Team

A-Levels/ As Levels, See Below

AS Levels: Citizenship A, Business C A Levels: Art C, Media C, Drama D.

Gcses, Please See Below

GCSE: Art A, English Lit. B, English Lang. B, Maths B, Religious Studies B, French C, Drama C, Spanish C, Double Award Science CC, General.