Gemma Lock Email & Phone Number

Staines-upon-Thames, England, United Kingdom

• Assist in delivering an effective and customer-centric housing management service within A2Dominion's Private and Intermediate rented portfolio.
• Resolve customer queries promptly by liaising with A2Dominion Operational Teams, residents, and 3rd party providers as needed.
• Conduct regular estate & property inspections, ensuring comprehensive reporting and follow-up actions.
• Establish and maintain strong relationships with internal and external customers.
• Oversee cost control for blocks and provide regular reports to optimise service efficiency.
• Ensure compliance monitoring is conducted according to agreed schedules and legislation.

Staines-upon-Thames, England, United Kingdom

• Utilised effective sales and negotiation techniques to secure agreements and drive revenue growth.
• Demonstrated adherence to established policies, procedures, and legal requirements to ensure fair and equitable distribution of resources.
• Applied strong analytical skills to evaluate applicant suitability and financial capability, mitigating risks and ensuring sound decision-making.
• Provided exceptional customer service by coordinating and facilitating property viewings, ensuring a smooth and tailored experience for prospective clients.
• Managed comprehensive documentation and streamlined administrative processes, optimizing efficiency and accuracy.
• Maintained meticulous records and utilised advanced database management skills to ensure up-to-date information for all operational processes.

• Provided proactive support to tenants, including those with mental health, learning, and physical disabilities, to help them maintain their tenancies and assisted with all necessary administrative tasks.
• Conducted periodic and unscheduled accommodation audits, risk assessments, inspections, and property visits to identify and resolve any non-conformities as necessary.
• Collaborated closely with tenants and their social care providers to ensure accommodations met health and safety regulations and adhered to company standards.

Windsor, Berkshire, United Kingdom

• Managed operations for 600 properties in Windsor, providing responsive services and meeting diverse customer needs.
• Handled repairs, void turnaround, arrears management, inspections, fraud investigations, and administrative tasks.
• Offered personable tenancy advice, ensuring tenants understood their rights and responsibilities. Enforced tenancy agreements professionally when necessary.
• Expertly resolved sensitive and complex situations while maintaining confidentiality.
• Demonstrated strong written and verbal communication skills, adapting to diverse audiences and promptly addressing inquiries.
• Conducted pre-tenancy interviews, viewings, and sign-ups following the allocations procedures. Promoted fairness and compliance through proactive nomination seeking.

Staines, Surrey, United Kingdom

• Supported tenants with physical and/or sensory impairments, learning disabilities, and mental health problems, enabling them to live independently by emphasizing their abilities rather than disabilities.
• Coordinated the nominations and lettings service for Ability's properties in collaboration with housing officers, property management, finance, and care & support staff, ensuring prompt and suitable lettings.
• Successfully managed CORE data for lettings and sales in social housing in England, proactively attending relevant training to stay updated on industry best practices.
• Prepared comprehensive tenancy agreements and efficiently handled all administrative tasks for prospective tenants.
• Provided regular and accurate reporting on vacant properties, contributing to effective management of property vacancies.
• Actively participated in panel meetings at local councils, fostering valuable connections and securing nominations for tenants.

Ripley, Surrey, United Kingdom

Egham

• Served as the primary point of contact for a diverse range of stakeholders, including students and the Royal Holloway University of London, fostering strong relationships, and ensuring exceptional customer satisfaction.
• Participated in industry trade exhibitions, conferences, and meetings, representing the organisation, and staying abreast of emerging trends and best practices.
• Performed thorough needs assessments for each client, delivering customised solutions tailored to their unique requirements.
• Skilfully negotiated contracts and price specifications, consistently achieving favourable outcomes while prioritising customer satisfaction.
• Demonstrated a proactive approach to market research and product analysis, providing valuable insights to inform strategic decision-making and business development efforts.
• Proficiently maintained meticulous customer records using advanced CRM systems, overseeing comprehensive administrative tasks with exceptional attention to detail.

Bracknell

• Cultivated strong relationships with customers, both new and existing, ensuring satisfaction and loyalty.
• Provided timely solutions design and accurate quotes, tailored to customer needs.
• Negotiated pricing and terms, successfully managing contract execution.
• Managed business opportunities and tracked activity using relevant systems.
• Collaborated with internal teams and suppliers to address sales issues and meet service agreements.
• Tracked individual budget and contributed to customer account planning and reviews.

Reading, United Kingdom

Staines

Working in the law clinic providing advice to members of the public Skills obtained: I was able to build a good rapport with people and use this to work towards meeting expectations where possible. I was also able to use analytical skills, to advise and offer solutions to a wide range of problems.

Llb, Law, 2;1

Activities and Societies: The Law Society, Mooting Team

A-Levels/ As Levels, See Below

AS Levels: Citizenship A, Business C A Levels: Art C, Media C, Drama D.

Gcses, Please See Below

GCSE: Art A, English Lit. B, English Lang. B, Maths B, Religious Studies B, French C, Drama C, Spanish C, Double Award Science CC, General.