Gemma M. Email & Phone Number

- Plan, execute, and monitor IT projects, ensuring adherence to project timelines, budgets, and scope- Define project objectives, deliverables, and success criteria in collaboration with stakeholders and team members.- Develop and manage detailed project plans, including tasks, milestones, dependencies, and resource allocation.- Coordinate and lead project.

Burton Upon Trent, Staffordshire, United Kingdom

Management of the team responsible for operating the first line component of the Service Desk. To provide leadership and develop a Customer First culture within the team as they represent the main route for all customers to access the IT services at Trent and Dove. Day to day management of the First Line Service Desk functionEnsure that the Service Desk is.

Burton-upon-Trent

Middle management role responsible for fourteen direct reports, delivering cost effective customer service for a non-profit Social Housing provider.

Burton Upon Trent, Staffordshire, United Kingdom

Supervisor role for three direct reports responsible for the diagnosis and scheduling of responsive repairs for social housing tenants in a non-profit provider. Reporting and responsibility for monthly and annual KPIs Team management and liaison with mobile working operatives to ensure cost effective service delivery. Testing and implementation of new.

Burton Upon Trent

Property manager liaising with private landlords on a portfolio of 250 properties. Administration of new and existing tenancies from application to termination. Collection of rent from tenancies, arrangement of payment plans in cases of tenant arrears, liaison with solicitors to arrange court dates to serve Section 21 notices for eviction.