Gemma Marsh Email and Phone Number

Responsible for all aspects of Retail Management. Embed my exceptional standards to ensure I have a fully engaged team to deliver outstanding sales and service at every opportunity.The Banking industry is constantly evolving and I have successfully used my change management expertise to lead and mentor my team through the changes whilst achieving a 100% staff engagement score. Train, coach and mentor the staff to perform to the best of their abilities putting the customer at the heart of everything they do. Ensuring we meet customer needs with exceptional customer service at every stage of the customer journey.Dedicated Complaint HandlerPerformance manage staff, to support their development and succession planning.Banking is fast paced and to adhere to the evolving nature of customer relationships, educate customers on alternative ways of banking through digital first approach.Create a robust control environment, testing vigorously to ensure we are compliant and adhering to Regulatory Risk.Managing budgets to maximise profit.

Responsible for training, coaching and developing the branch team to exceed Sales and Service Targets at every opportunity.