At The Guest Project, we specialize in future-proofing events to ensure they meet evolving guest expectations. Our services are designed to adapt and improve guest satisfaction and loyalty, helping your event succeed in today’s competitive environmentOur Value-Driven Approach begins with a comprehensive guest experience report. This report unlocks actionable insights that mitigate risks like revenue loss or declining repeat attendance. It’s not just a document—it's a vital tool for measurable improvement.Driving Measurable ResultsOur recommendations are designed for measurable impact, focusing on improving key performance indicators like guest satisfaction scores, revenue growth, and repeat attendance. Continuous Improvement for Ongoing SuccessOur partnership extends beyond a single event. We ensure continuous improvement by refining strategies to keep up with evolving guest expectations and helping events grow.

Brought on to run and manage a new team of 80 Guest Service Hosts (the forefront of guest interaction) throughout the Championships and the lead up to it. Pre Championships: Key contact for the GSH team prior to The Championships; Rota planning across split shifts During Championships: Ensuring the team had everything they needed daily to be best in role. Led the planning and delivery of daily briefings, Implementing daily changes that were required of the team. Trialing changes to better enhance the team structure as the Championships progressed. Payroll sign off.Additionally feeding in to the wider company on areas that needed to be addressed from a site perspective that could have a negative impact to the guest.

Teaching across Secondary, Primary and nursery sectorsSpecialties in Cookery, PE, board games, conflict and meltdown management On the job training - child Psychology

• Customer Experience planning for large scale events and brands• Project planning and reviewing of current set up including client group analysis and scoping deliverables• Project delivery and management• Experienced in delivering multiple project work streams with diverse stakeholder interest• Ability to form and deliver effective relations with clients, including wider technical teams• On-the-ground analysis during event, experiencing all touchpoints of the guest’s journey while considering tangible improvements to the guest's experience.

• Project Managing the development of a house into three flats (2013-14) • Project Managing the development of a huge renovation project of our family home (2014-15)• Running Fundraising events for Latchmere school raising in excess of £20,000

Management of a £M+ marketing budget across TV, Affiliates, PPC, SEO, AdNetworks, and Social media as well as utilising Global marketing platforms across Radio, CRM, Display, mobile, magazine and web based promotions.Implementation of customer acquisition and retention strategy across partnerships including Bingo, Dating, Downloads, Travel, Vouchering/Offers and Telecoms.Management of new partnerships from concept, contract negotiation, project management of technical build and integration through to delivery

Commercial Online Project Manager - 2006-2007Project Management of all commercial bookings on Emap’s music sites to ensure a high quality output.Responsible for creating online advertising packages to drive new revenue streams. Constantly looking for new ways of utilising the latest technology to build the best and most creative campaigns for clients over and above display media.Organising pro-active idea generating sessions with the music online editorial and design teams to create innovative commercial content. . Account Manager 2005 - 2006 Strategic Planning, execution and on-going creative management of co-promotional campaigns across all channels including Radio, TV and online and mobileEditorial and Marketing Assistant (Aloud.com) - 2004 -2005