Gemma Mchugh Email & Phone Number

Glasgow, Scotland, United Kingdom

Within my role as Office Manager I am responsible for:• Day to day running of the phones.• Deal with all enquiries, repairs and the day to day running of the department. • Maintenance of company databases and managing all communications between clients, customers and employees.• Setting up appointments and job visits. • Manage company diary. • Logging and managing all personal details and holiday planning.• Processing payroll on a weekly basis for staff and tradesmen.• Book and manage all fleet MOT's / services etc. • Keep social media profiles updated and respond to any enquiries we may have.

Being a small to medium civil engineering company, Lochwynd are keen to have staff who are cross trained across many departments within the organisation. I have worked in Sales, Contracts, Accounts and HR/Payroll. I have a varied wealth of knowledge of jobs and roles within all departments which makes me very adaptable to cover or help if and when required.Within my current role as a Contracts Admin Supervisor, I am responsible for a variety of tasks including:• Receiving in daily details from all employees / entering daily worksheets• Creating job packs for site staff, ensuring all pertinent information is included for an employee to carry out the job• Updating and maintaining the programme of works• Employee holidays, accommodation and petty cash weekly & monthly spreadsheetWhen I worked in the Sales, Accounts & HR/Payroll Departments my duties included:• Logging enquiries, responding to clients and sending out quotes• Raising job numbers when purchase / sub-contract orders are received• Checking daily worksheets from previous day and invoicing jobs on completion (Sage Accounts 50)• Dealing with new start inductions, from paperwork to arranging vehicles / mobile phones / tablets and PPE• Collating timesheets for around 75 employees, calculating all weekly and weekend overtime and processing salaries(Sage Payroll 50) and producing payslips• Creating and maintaining personnel folders, including paperwork for disciplinaries, at which I was also present Key Achievements• Prioritising a demanding workload, being able to multi-task whilst still maintaining the same level of efficiently• Learning new roles quickly in each department

Glasgow, Scotland, United Kingdom

Within my role as a Projects Administrator I was responsible for:• All tenant enquiries, repairs and the day to day running of the Projects Division. Key responsibilities were focused around managing all tenant enquiries via phone calls and face-to-face, ensuring excellent service and all problems resolved. In addition to my customer-facing responsibilities, I had taken ownership of many tasks, including collation and maintenance of company databases and managing all tenant communications, ensuring that these were distributed in a timely fashion.• Logging and managing all personal details and holiday planning, liaising with HR and, together with a colleague, payroll and reporting for all tradespersons. I was also responsible for ordering stationery and work wear for our staff and tradesmen.Key Achievements• Increasing my own productivity in all tasks, allowing me to ensure that key daily priorities were managed effectively while extra resources could be used to take on additional responsibilities.• Learning majority of tasks within my first months of training as a skill seeker to enhance my chances of securing a permanent role within the business.