Gemma Millar Email & Phone Number

Glasgow, Scotland, United Kingdom

Home Based, Glasgow

· Playing an integral role in the Charity achieving income KPIs through the effective leadership of the Scottish team and campaigns.· Utilising large scale fundraising events including the Royal Highland Show to drive outreach of the Charity and donations from individual and corporate entities.· Leading, managing and motivating the Scottish Team to perform in accordance with brand standards and KPIs. Analysing performance across various metrics and providing constructive feedback.· Utilising various channels to recruit Volunteer Fundraisers. Interviewing and selecting against specifications advertised and organising subsequent inductions into the Charity.· Designing and implementing initiatives to mitigate Volunteer attrition. Leading by example, delivering regular updates and handling team and individual questions and concerns.· Networking and engaging with supporters of the Charity to encourage the conservation of nature. Disseminating key updates to Charity stakeholders with insight.· Ensuring all efforts resonate with best practice and regulatory guidelines underpinning Charity organisations.· Drawn upon to sit on the Project Board to explore and discuss current performance of the Scottish operation

Glasgow City, Scotland, United Kingdom

Edinburgh, United Kingdom

• Accountable in a lead role with the primary remit to ensure the effective recruitment and training of Volunteers.• Working closely with senior management to establish required head count and planning subsequent recruitment campaigns.• Leading staff and operations towards stock turnover and profit targets. Providing insight as to how campaigns and initiatives can be improved.• Managing and leading 2 paid staff and 40 Volunteers. Providing timely and constructive feedback on performance to aid their professional development.• Providing a welcoming and personal service to customers, most of which are elderly. Leading by example in customer service and assisting with product selection and purchases.• Recognised for playing an integral role in growing the shop 5% YoY in revenue.

Edinburgh, United Kingdom

• Responsible for managing the shop in the absence of the Manager. Ensuring all sales and service targets continue to be met without exception.• Drawn upon to recruit and train Volunteers per operational requirements. Designing and delivering training for various modules including sales, service and operations.• Providing extended support and leadership to the logistical aspect of the business in addition to overseeing the ‘The Argos Toy Exchange’ - recognised as a considerable success in the Eastern Region.• Managing the adherence by all staff to brand standards and operational guidelines.

Bayreuth, Bavaria, Germany

• Responsible as an English Language Assistant to work closely with students preparing for the Certificate Academic Excellency (CAE) English Exam.• Utilising the opportunity of small groups to engage one to one with each student and to encourage development through interactive learning.• Working closely with peers to establish and schedule learning plans comprising of various exercises to promote language skills.• Maintaining an acute awareness of obstacles to student development and devising various initiatives to overcome these.

Level 2, British Sign Language (Bsl), Level 2

Sexual Health

Equality And Diversity, Pass

Level 2 Certificate, Understanding Mental Health

Ba German And Politics

Philosophy Of The Self