Confirming reservations, assigning rooms, processing all payment types, Answering, recording, and processing all guest requests, queries and concerns both verbally and electronically. Dealing with any customer complaints and resolving any issues quickly and competently ensuring all guests’ needs are met. Communicating with third party organisations in regards to guest bookings, liaising and coordinating with housekeeping to track readiness of rooms for check in, managing and checking daily reports for accuracy. Attending management meetings for operational updates and ensuring that company policies and regulations are adhered to.

Organising entire team on each shift, ensuring each area ran efficiently, handling money transactions including banking, office administration, responsible for opening and closing the establishment, ordering and dealing with stock deliveries, used a number of different computer programs, communicated effectively with colleagues and customers, dealt with team issues and concerns and customer queries and complaints on a daily basis, also ensured company policies and regulations were adhered to and conducted daily inspections to maintain high food hygiene standards.