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Operational Risk professional with background in Project Management, interested in embedding risk awareness within the culture of a business.Currently responsible for embedding the Operational Risk framework within a newly authorized Bank, with particular focus on Operational Resilience and Process Execution risk. Core responsibilities include monitoring the Bank’s control environment, assessing whether the Bank is operating its business practices within risk appetite, reporting this assessment to relevant governance committees, and driving improvements where necessary. Core Expertise• Operational Risk management, with focus on Operational Resilience and Process Execution risk. • Embedding a culture of risk awareness across a fast growth firm in a heavily regulated environment. • Implementation of a new Risk Management Framework and Risk & Control Self-Assessments (RCSAs) across all business areas. • Providing challenge on risk management and driving improvements where necessary• Assessing whether business practices are operating within Risk Appetite and reporting this to relevant government committees.• Certified PRINCE2 Agile Practitioner 2019 • Leading key transformational projects
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Head Of Operational ResilienceZopa Bank Sep 2023 - PresentLondon, London, GbOwning and implementing the Operational Resilience frameworkDesigning and delivering a BCP frameworkLeading the Risk Event management processOwning and enhancing the Change Management process -
Head Of Operational Risk And Supplier ManagementZopa Bank Nov 2020 - Sep 2023London, London, GbLed the implementation of PRA and FCA regulations on Operational Resilience and Third Party Risk Management (SS2/21, PS21/3)1LOD Operational Risk Management for Lending products (Credit Cards, Unsecured Personal Loans, Secured Auto Loans)Designed and delivered a Risk Event Management frameworkLed the Procurement and Supplier Management Function on an interim basis, with focus on delivering a robust third party risk management process
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Senior Operational Risk ManagerZopa Bank Oct 2019 - Nov 2020London, London, Gb• Driving the implementation of the operational risk framework within the business• Embedding a culture of risk awareness across the business• Reviewing the identification of risks, the design and operation of controls, and the assessment of inherent and residual risks recorded in Risk & Control Self-Assessments (RCSA). • Monitor Zopa’s control environment, reporting to the RMC and BRC on Zopa’s Operational Risk profile versus its risk appetite.• Conducting targeted testing of Zopa’s control environment as part of the combined 2nd line testing plan.• Working with 1st line colleagues to identify root causes of issues• Owning, maintaining and updating company policies as necessary
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Project ManagerZopa Bank Sep 2017 - Oct 2019London, London, GbProject Management of key transformational projects leading to Zopa being awarded Authorisation with Restrictions in December 2018 and a full Banking License in June 2020. Achieved PRINCE2 Agile Practitioner certification in 2019. Projects included:o Implementing a new Risk Management Framework, with focus on Operational Risk framework. o Executing a Legal and financial restructure including transfer of employees (via TUPE), processes, technology and contracts across legal entities o Development and implementation of an Intragroup Outsourcing Agreemento Implementation of a Delegated Authority Framework and Risk Events Policy
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Brand And Communications ManagerZopa Bank Jan 2016 - Sep 2017London, London, Gbo Led Zopa’s re-brand including logo, visual identity and tone of voice. o Developed and implemented new marketing channels including Direct Mail, Paid Search and Social Media. o Worked with media and brand agencies to develop direct marketing campaigns with a test-and-learn approach.
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Acquisition ManagerZopa Bank Aug 2014 - Dec 2015London, London, Gbo Developed onboarding programme and API tool for partners, intermediaries and brokers.o Relationship management of key partners, intermediaries and brokers. o Developed new partnerships including with Experian and Clearscore.
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Assistant Marketing ManagerLloyds Banking Group Sep 2012 - Aug 2014London, Uk, Gb -
Senior Account ManagerProximity London Jul 2011 - Sep 2012London, Gb -
Account ManagerProximity London Apr 2010 - Jul 2011London, Gb
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Account ExecutiveProximity London Sep 2009 - Apr 2010London, Gb
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Graduate Account ExecutiveProximity London Oct 2008 - Sep 2009London, Gb
Gemma Newton Skills
Gemma Newton Education Details
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University Of CambridgeFrench And Spanish
Frequently Asked Questions about Gemma Newton
What company does Gemma Newton work for?
Gemma Newton works for Zopa Bank
What is Gemma Newton's role at the current company?
Gemma Newton's current role is Head of Operational Resilience at Zopa.
What is Gemma Newton's email address?
Gemma Newton's email address is ne****@****don.com
What is Gemma Newton's direct phone number?
Gemma Newton's direct phone number is +44 20 7580*****
What schools did Gemma Newton attend?
Gemma Newton attended University Of Cambridge.
What skills is Gemma Newton known for?
Gemma Newton has skills like Direct Marketing, Digital Marketing, Integrated Marketing, Direct Mail, Digital Strategy.
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