As the Human Resource Manager for Bridgend Ford I support the 80+ employees and Senior Management Team in our family-run Ford Main Dealer. My duties include managing employee onboarding and exiting, supporting the managers recruitment, encouraging employee relations, solving employee problems, developing internal systems and processes, writing Company policies, to review and revise the Company handbook, drafting employee contracts, integrating policies to improve employee performance and… Show more As the Human Resource Manager for Bridgend Ford I support the 80+ employees and Senior Management Team in our family-run Ford Main Dealer. My duties include managing employee onboarding and exiting, supporting the managers recruitment, encouraging employee relations, solving employee problems, developing internal systems and processes, writing Company policies, to review and revise the Company handbook, drafting employee contracts, integrating policies to improve employee performance and maintain compliance, maintain employee records and database, advise on employee related matters, ensure the organisation complies with employment law, promoting fair, balanced and reasonable decisions to support employees work life while representing the Company and Company policies. Show less

Responsible for managing the Accident Repair Centre for Bridgend Ford, a family owned and run Main Ford Dealer in South Wales. Duties include; Supervise all 12 productive and non-productive staff members. Responsible for recruitment, discipline and appraisals. Maintain department profitability and responsible for department performance. Managing budget and resources. Maintaining tools, equipment and assets. Coordinate the loading of the workshop and managing all administrative duties for the… Show more Responsible for managing the Accident Repair Centre for Bridgend Ford, a family owned and run Main Ford Dealer in South Wales. Duties include; Supervise all 12 productive and non-productive staff members. Responsible for recruitment, discipline and appraisals. Maintain department profitability and responsible for department performance. Managing budget and resources. Maintaining tools, equipment and assets. Coordinate the loading of the workshop and managing all administrative duties for the department. Dealing with customer complaints and promoting customer satisfaction and engagement. Carrying out quality control checks and internal audits. Maintaining PAS125/BS10125. Supervise all external audits. Review and implement procedures. I also head the Staff Forum which aims at improving employee engagement and satisfaction to create a positive workplace. Show less

Manging Bodyshop Admin Staff and overseeing all administrative duties.

Sales Admin duties include, invoicing, taxing, organising deliveries of new vehicles, vehicle exchange, Administering scrap allowance scheme.

Part time whilst studying.Covered duties including technicians wages, costing, credit control, receptionist, warranty administrator, workshop control.

Customer Service Advisor, Bookings Clerk, Warranty Administraor

Accounts; purchase ledger, credit control, wages clerk, cashier.

Service Department; costing, front of house, customer satisfaction officer, warranty administrator.Covering Main Reception: Meet & Greet, directing incoming calls.