I have 16 years commercial recruitment experience working in a variety of roles from national and regional sales through to office management, as well as high volume and ad hoc fulfilment of staff at all levels. I am experienced in the full recruitment life-cycle, including; tender submission and presentation, client familiarisation and benchmarking, bespoke recruitment process design and delivery, and ongoing process improvement and consultancy. Specialities: Account management, agent attrition and retention, assessment centres, assessment centres design and delivery, brand partnerships, business development, business services, call centres, client development, consultancy, contact centres, candidate demographics, contact centre industry, contact centre salaries and benefits, commercial, consultancy, contact centre recruitment, contract recruitment, contract and interim recruitment, demographics, employee benchmarking, industry best practice, interim recruitment, managing agent, master vendoring, national business development, national recruitment, office management, office support, operational management, recruitment solutions, permanent recruitment, regional business development, regional recruitment, salaries and benefits, salary surveys, sales, second tiering, temporary recruitment.