Gemma Ryan
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Gemma Ryan Email & Phone Number

Senior Manager, Operations Management at Latitude Financial Services at Latitude Financial Services
Location: Greater Melbourne Area, Australia 7 work roles 2 schools
1 work email found @latitudefinancial.com LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email g****@latitudefinancial.com
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Current company
Latitude Financial Services
Role
Senior Manager, Operations Management at Latitude Financial Services
Location
Greater Melbourne Area, Australia

Who is Gemma Ryan? Overview

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Quick answer

Gemma Ryan is listed as Senior Manager, Operations Management at Latitude Financial Services at Latitude Financial Services, based in Greater Melbourne Area, Australia. AeroLeads shows a work email signal at latitudefinancial.com and a matched LinkedIn profile for Gemma Ryan.

Gemma Ryan previously worked as Senior Manager, Operations Management at Latitude Financial Services and Senior Manager, Customer Lifecycle Strategy at Latitude Financial Services. Gemma Ryan holds Bachelor Of Business Information Systems/Bachelor Of Business, Marketing, Human Resources from Swinburne University Of Technology.

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Email format at Latitude Financial Services

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{first}.{last}@latitudefinancial.com
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Profile bio

About Gemma Ryan

As a seasoned customer marketing professional with extensive experience in driving customer engagement and loyalty, I am passionate about building long-term relationships with customers and driving business growth. With a proven track record of developing and executing successful marketing strategies, I excel in leveraging customer insights to create personalised experiences that resonate with target audiences. My skills in team management, stakeholder engagement, and project execution have enabled me to deliver results in complex and fast-paced environments. I am a creative problem solver with a keen eye for detail, and I thrive on collaborating with cross-functional teams to drive measurable business outcomes.I have recently transitioned into a role supporting the General Manager of Customer Care, where I work closely with the Operations leadership team to define and execute Operations strategy, transformation, and ongoing change plans. With a keen focus on financial planning and targets, I am dedicated to ensuring that our team operates at peak efficiency while maintaining the highest levels of customer satisfaction. Through effective communication and staff engagement activities, I help to foster a positive and productive work environment that empowers team members to reach their full potential.

Listed skills include Direct Marketing, Relationship Marketing, Customer Lifecycle Management, Customer Relations, and 30 others.

Current workplace

Gemma Ryan's current company

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Latitude Financial Services
Latitude Financial Services
Senior Manager, Operations Management at Latitude Financial Services
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7 roles

Gemma Ryan work experience

A career timeline built from the work history available for this profile.

Senior Manager, Operations Management

Current
Latitude Financial Services

Melbourne, Victoria, Au

Responsible for supporting the GM of Customer Care and working closely with the Operations leadership team in defining and executing Operations strategy, operating model changes, transformation and ongoing change plans, financial planning and targets, communications, and staff engagement activities.Oversee the Knowledge Management and Zendesk Business Administration team, responsible for optimising customer- and employee-facing self-serve knowledge articles, implementing BAU change initiatives, and Zendesk business administration duties. Lead the Digital Adoption Working Group, an enterprise-wide cross-functional team tasked with encouraging customers to adopt digital experiences over human-assisted service.

Apr 2020 - Present

Senior Manager, Customer Lifecycle Strategy

Latitude Financial Services

Melbourne, Victoria, Au

Developed, executed and optimised the direct marketing strategy for credit card portfolios across Australia and New Zealand, including Latitude 28 Global Platinum Mastercard and Latitude Gem Visa.Delivered transformational projects as part of a cross-functional team to drive innovation through mobile payments and instant provisioning.

Mar 2018 - Apr 2020

Crm Campaigns & Projects Manager

Transport For London

London , Gb

Developed and executed the customer communications strategy for the Travel Alerts and Fit for the Future projects for both new and existing customers.

Nov 2013 - Jun 2015

Crm Specialist

Mercedes-Benz Australia

Melbourne, Vic, Au

Managed the customer lifecycle communications, including Driveline and Love Your Work publications, from brief to lodgement across Passenger Car and Commercial Vehicle business units, briefing creative and database agencies, meeting both budget and time requirements.Managed digital content across all online owner portals including Mercedes-Benz, AMG and smart Owners Online.Presented CRM plans and achievements at the National Dealer Network Conference, keeping them informed of upcoming loyalty and acquisition programmes.

Feb 2011 - Aug 2013

Administration Assistant

Street Press Australia
Jun 2007 - Dec 2008
2 education records

Gemma Ryan education

Bachelor Of Business Information Systems/Bachelor Of Business, Marketing, Human Resources

Swinburne University Of Technology

Victorian Certificate Of Education

Our Lady Of Mercy College, Heidelberg
FAQ

Frequently asked questions about Gemma Ryan

Quick answers generated from the profile data available on this page.

What company does Gemma Ryan work for?

Gemma Ryan works for Latitude Financial Services.

What is Gemma Ryan's role at Latitude Financial Services?

Gemma Ryan is listed as Senior Manager, Operations Management at Latitude Financial Services at Latitude Financial Services.

What is Gemma Ryan's email address?

AeroLeads has found 1 work email signal at @latitudefinancial.com for Gemma Ryan at Latitude Financial Services.

Where is Gemma Ryan based?

Gemma Ryan is based in Greater Melbourne Area, Australia while working with Latitude Financial Services.

What companies has Gemma Ryan worked for?

Gemma Ryan has worked for Latitude Financial Services, Transport For London, Mercedes-Benz Australia, and Street Press Australia.

How can I contact Gemma Ryan?

You can use AeroLeads to view verified contact signals for Gemma Ryan at Latitude Financial Services, including work email, phone, and LinkedIn data when available.

What schools did Gemma Ryan attend?

Gemma Ryan holds Bachelor Of Business Information Systems/Bachelor Of Business, Marketing, Human Resources from Swinburne University Of Technology.

What skills is Gemma Ryan known for?

Gemma Ryan is listed with skills including Direct Marketing, Relationship Marketing, Customer Lifecycle Management, Customer Relations, Marketing Communications, Email Marketing, Publications Management, and Budget Management.

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