· Leadership to the Customer Service Team and support to Regional Manager· Ensuring KPIs are met · Resolving complaints and problem solving · Purchase ledger and sales ledger queries · HR – Absence management, performance reviews, inductions and staff training· ISO audits · Contract price and margin management · PPE/Health & Safety product knowledge· General administration duties - invoicing, returns, credit notes, overhead invoices, banking, petty cash, maintaining filing, post and stationery

• Submit tender pricing, PQQ’s, RFI’s and presentations• Management of all company price system and customer ordering platforms• Producing and analysing management reports and completion of month end reports• Maintaining ISO certification profile and management of company RISQ profile• Supplier/manufacturer meetings and price negotiations• Marketing and Digital – email campaigns, web content, product maintenance, customer onboarding and supplier/manufacturer meetings • Reviewing processes and implementing new procedures

• Contract management and customer price lists• Tenders, PQQ's and quotations• Management information and month end reports • HR administration and recruitment - new starters & leavers, minute taking and maintaining records. • General admin duties - meeting preparation, event and travel arrangements

• Updating sales statistics and management reports• Monitoring and quality checking contracts• Obtaining and distributing sales leads• HR - holiday, sickness and salary, training courses, inductions • Health and safety reports• Organise events, bookings and meetings

• Taking ownership of individual customer cases• Working to tight timescales and KPI’s• Carrying out staff training and monthly presentations

• Part of the kitchen appliance care team dealing with a range of enquiries from the residential customers.• Taking ownership of each call and promoting the products and services.