Gemma Scott Cemap Cerer Email & Phone Number

Brighton, England, United Kingdom

• Carrying out professional and personalised mortgage appointments both face to face and over the phone in line with FCA regulation requirements, and in accordance with the Society Mortgage Sales Policy• Ability to meet the demands of a high performance organisation in a regulated environment monitored through regular observations and quality assurance checks• Building great rapport, trust and relationships with customers to be able to successful identify their needs and requirements… Show more • Carrying out professional and personalised mortgage appointments both face to face and over the phone in line with FCA regulation requirements, and in accordance with the Society Mortgage Sales Policy• Ability to meet the demands of a high performance organisation in a regulated environment monitored through regular observations and quality assurance checks• Building great rapport, trust and relationships with customers to be able to successful identify their needs and requirements during a fact find, to ensure an appropriate recommendation and outcome• Numerical skills to ensure affordability and the most cost effective product is recommended• Ensuring all relevant administration is accurate to ensure compliance and data protection requirements are adhered too• Advising customers on house purchases, re-mortgages, product transfers, additional loans and transfer of equity• Protection referrals for life and critical illness and home insurance cover• Assisting the mortgage manager and branch manager Show less

Brighton, England, United Kingdom

• Carrying out a professional and personalised advised mortgage appointments both face to face and over the phone in line with FCA regulation requirements, and in accordance with the Society Mortgage Sales Policy.• Giving advice on mortgage related protection and making applications through approved partners• Responsible for completion of month audits to ensure all audit requirements where considered met and the risk managed• Fully undertaking the underwriting of the south areas… Show more • Carrying out a professional and personalised advised mortgage appointments both face to face and over the phone in line with FCA regulation requirements, and in accordance with the Society Mortgage Sales Policy.• Giving advice on mortgage related protection and making applications through approved partners• Responsible for completion of month audits to ensure all audit requirements where considered met and the risk managed• Fully undertaking the underwriting of the south areas mortgage business within branch mandate levels. Adhering to lending policies, regulation requirements and the treating of customers fairly. • Evaluating the risk of the mortgage loan, ensuring all relevant documentation and information is received is analysed checked for adherence to policy and criteria.• Analysing mortgage documentation with a great attention to detail, accurately inputting data, dealing with valuation reports and making good judgements in evaluating customer risks in line polices. • Dealing with all enquiries from initial enquiry through completion effectively, whilst delivering excellent customer service• Deputising in the branch manager’s absence and supporting the day to day oversight and supervision of the branch team. • Support the Branch Manager to maintain a culture where people feel developed and motivated to achieve fair and positive outcomes through behavioural framework Show less

Brighton, England, United Kingdom

• Carrying out a professional and personalised advised mortgage appointments both face to face and over the phone in line with FCA regulation requirements, and in accordance with the Society Mortgage Sales Policy• Carrying out savings discussions with customers, providing options for customers based on their needs and requirements

Brighton, England, United Kingdom

Brighton, England, United Kingdom

Cerer

Cemap

Education record

Education record