Gemma Smithson Email & Phone Number

United Kingdom

Sheffield, England, United Kingdom

Sheffield, England, United Kingdom

Hessle, England, United Kingdom

South Yorkshire, England, United Kingdom

• Providing an effective support function to our homeowners • Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures • Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs • Responding to incoming communications from homeowners in accordance with company guidelines •… Show more • Providing an effective support function to our homeowners • Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures • Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs • Responding to incoming communications from homeowners in accordance with company guidelines • Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion • Complying with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team • Carrying out general administration duties Show less

Doncaster, England, United Kingdom

• Investigated and resolved customer enquiries on behalf of the CEO and the board of directors• Liaised with a wide range of people including stores, Consultants, external vendors and customers to resolve issues• Responsible for coordinating customer kitchens which would include ordering stock, booking deliveries, the customers installers• Paying invoices including investigation of presented invoices• Maintained the customer file via Sap CRM• Fully up to date on all GDPR… Show more • Investigated and resolved customer enquiries on behalf of the CEO and the board of directors• Liaised with a wide range of people including stores, Consultants, external vendors and customers to resolve issues• Responsible for coordinating customer kitchens which would include ordering stock, booking deliveries, the customers installers• Paying invoices including investigation of presented invoices• Maintained the customer file via Sap CRM• Fully up to date on all GDPR procedures• Customer Service trainer• Able to work with the Legal team to ensure both B&Q and the customers met all requirements and guidelines Show less

Doncaster, England, United Kingdom

Deputised for the senior manager• Trained staff on operating procedures and company services• Facilitated inter-departmental communication to provide effective customer support• Able to keep a well-functioning team and keep morale up• Upskilled a couple of staff who went on to become customer service managers• Able to support the sales team in writing proposals and closing contracts with vendors and contractors• Built relationships with customers and the community to… Show more Deputised for the senior manager• Trained staff on operating procedures and company services• Facilitated inter-departmental communication to provide effective customer support• Able to keep a well-functioning team and keep morale up• Upskilled a couple of staff who went on to become customer service managers• Able to support the sales team in writing proposals and closing contracts with vendors and contractors• Built relationships with customers and the community to establish long-term business growth Show less

Doncaster, England, United Kingdom

• Deputised for senior managers• To deal with customers up to and on behalf of the CEO that experienced issued with their installation• Able to provide clear attainable targets to the team• Managed a team of 8 staff members• Held monthly 1-2-1s with the team and able to set objectives• Worked with vendors to assess products for possible defects and provide a report back• Maintained accurate customer accounts using CRM• Coordinate staff rotas to ensure suitable cover… Show more • Deputised for senior managers• To deal with customers up to and on behalf of the CEO that experienced issued with their installation• Able to provide clear attainable targets to the team• Managed a team of 8 staff members• Held monthly 1-2-1s with the team and able to set objectives• Worked with vendors to assess products for possible defects and provide a report back• Maintained accurate customer accounts using CRM• Coordinate staff rotas to ensure suitable cover at all times• Undertook basic training for consumer law• Compensation negotiation and calculation in line with independent and governing bodies• Up held all SOPs and worked with staff to ensure these were worked to• Fostered an environment that encouraged continuous process improvements• Familiar with most software systems from Microsoft through to specialist ‘in-house’ sales ordering, customer data archive, expense management and design. Show less

Doncaster, England, United Kingdom

• Investigated and resolved customer enquiries on behalf of the CEO and the board of directors• Liaised with a wide range of people including stores, Consultants, external vendors and customers to resolve issues• Responsible for coordinating customer kitchens which would include ordering stock, booking deliveries, the customers installers• Paying invoices including investigation of presented invoices• Maintained the customer file via Sap CRM• Fully up to date on all GDPR… Show more • Investigated and resolved customer enquiries on behalf of the CEO and the board of directors• Liaised with a wide range of people including stores, Consultants, external vendors and customers to resolve issues• Responsible for coordinating customer kitchens which would include ordering stock, booking deliveries, the customers installers• Paying invoices including investigation of presented invoices• Maintained the customer file via Sap CRM• Fully up to date on all GDPR procedures• Customer Service trainer• Able to work with the Legal team to ensure both B&Q and the customers met all requirements and guidelines Show less