Gemma Stapleton Email & Phone Number

Luton, England

Marbella Area, Spain

Key Roles: • Budget Monitoring/ Variance Analysis – Managing and monthly reporting of our annual budget (1.8 million euros) including investigation of any significant variances. • Bank Reconciliation – Maintained reconciliations for 4 bank accounts and company credit cards. • Computerised Accounting – responsible for processing all transactions in Sage including journal entries, supplier and customer invoices, bank payments and receipts. Reported to Management with various reports including aged creditors, nominal activities and departmental costs as well as trial balance. • Customer/ Supplier liaison – Credit control, reconciling both customers and supplier accounts. • Invoicing/ Rental Statements – Handled tenants rental payments and issued rental statements for owners.. • VAT Return – Processed all transactions relating to VAT and submitted figures for our quarterly VAT return. • Staff Training – I have been responsible for training most new members of staff that have joined the company since 2009. Achievements:• Training and development in all aspects of Accounting.• Streamlining systems and procedures in both Accounts and Long Term Rental Departments to increase efficiency and standard of work. • Negotiating with office suppliers for better deals, service and credit terms to reduce costs. • Developing and maintaining strong customer relationships with owners and advising on maximising rental income and thus higher revenue for the company. • In depth knowledge and understanding of the company and owners resulting in a very high standard of service.

Mijas, Spain

• Sales: Showroom based role which meant often being the first point of contact for clients to discuss their requirements.• Logisitics: Dealt with ordering and arranging deliveries. Liaising with clients, suppliers and sub-contractors.• Administration/ Payroll: Responsible for general office administration including client accounts and payments. I also co-ordinated staff contracts and pay roll.• Accounts: Issuing statements and invoices and processing supplier invoices. Handled quarterly submission of VAT. Handled petty cash and day to day banking.

• Debt recovery: Chasing outstanding payments and negotiating payment plans with debtors. • Court work: Processing all court paperwork including responding to bankruptcies and individual voluntary agreements. • Debt Management: Handling debt management and tracing programmes such as Experian. • Staff Training: I was responsible for interviewing and selection. I also managed all aspects of training including setting incentives. One member of staff went on to become the department manager. • Book Keeping: Maintaining a weekly ledger of payments into the department and new debt received in order to submit my book debt figures to the accounts department.• Legal: Regularly researched changing laws in debt collection to ensure methods were legal and fair. Collected research for training programmes for all members of the company.