Gemma Sutherland Email & Phone Number

Scoresby, Victoria, Australia

• Lead the Guest Service Officers to deliver an outstanding service• Responsible for short and long term planning and the management of the hotel’s Front Office operations• Maintain guest room inventory• Coach and train employees to reflect Hyatt Place Service Standards and Procedures• Perform all tasks of a Front Office Staff as needed to facilitate service• Ensure all operations and cash handling are done per policies and procedures• Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas• Analyse, investigate, and resolve guest complaints• Manage hotel operations in the absence of senior leadership team• To be fully conversant with emergency procedures and local legislation

Scoresby, Victoria, Australia

• Greeting guests on arrival, undertaking front desk service duties, such as checking-in or checking-out guests.• Assigning rooms and issuing keys to guests• Processing payments manually via EFTPOS machine• Handling customer complaints effectively.• Reviewing and making changes to customer accounts• Keeping records of customer interactions.• Ensuring customer satisfaction or referring customers to supervisors.

Wantirna South, Victoria, Australia

• L’Oréal Customer Care – eCommerce (LUXE, B2B, Staff store, Family & Friends)• Listening to customer concerns and providing information, answers, or responses.• Obtaining and correctly recording customer information.• Handling customer complaints and processing returns effectively.• Reviewing and making changes to customer accounts.• Keeping records of customer interactions.• Ensuring customer satisfaction or referring customers to supervisors

Dingley, Victoria, Australia

• Serves visitors by greeting, welcoming, and directing them appropriately• Notifies company personnel of visitor arrival• Maintains security and telecommunications system• Informs visitors by answering or referring inquiries• Directs visitors by maintaining employee and department directories

Box Hill, Victoria, Australia

• Answering inbound calls with a polite and friendly manner• Obeying privacy laws and guidelines to ensure clients information is protected• Inform clients by explaining procedures; answering questions; providing information.• Maintain and improve quality results by adhering to KPI and targets• Updates job knowledge by studying new updates to software and participating in educational opportunities

Bayswater, Victoria, Australia

• Welcoming all clients by greeting them, in person, on the phone and in emails• Directing clients to the appropriate staff member• Direct sale of products• Maintaining security by following procedures; logbooks, visitor book etc.• Stock control and management• In-depth knowledge of QuickBooks• Arranging showroom to be neat and tidy for visitors/customers.

Melbourne, Victoria, Australia

• Welcoming all clients by greeting them, in person, on the phone and in emails• Directing clients to the appropriate staff member• Managing day to day company diary entries• Maintaining security by following procedures; logbooks, visitor book etc.• Organising company and department functions, events, and meetings• Arranging meetings and calendar invites to contacts and participants• Establishing daily to do lists and effectively working through them• Arranging reception area to be neat and tidy for visitors.

Certificate Iii In Business, Business Administration And Management, General

Diploma Of Screen And Media (Specialists Make Up), Beauty