Gemma Tighe
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Gemma Tighe Email & Phone Number

Customer Success Manager at Sawtooth Software
Location: Kingston Upon Hull, England Metropolitan Area, United Kingdom 12 work roles 7 schools
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Current company
Role
Customer Success Manager
Location
Kingston Upon Hull, England Metropolitan Area, United Kingdom
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Who is Gemma Tighe? Overview

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Gemma Tighe is listed as Customer Success Manager at Sawtooth Software, a company with 45 employees, based in Kingston Upon Hull, England Metropolitan Area, United Kingdom. AeroLeads shows a matched LinkedIn profile for Gemma Tighe.

Gemma Tighe previously worked as Essential Skills Mentor (Agency Work) at Bishop Burton College and Senior Customer Success Manager at Automated Analytics. Gemma Tighe holds Masters Education, Sense Of Belonging In Postgraduate Research Students, Pass With Merit from The University Of Hull.

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Sawtooth Software

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Profile bio

About Gemma Tighe

With over a decade of experience in the Software-as-a-Service (SaaS) industry and Higher Education sector, I specialize in managing strategic accounts within the corporate and higher education sectors. My approach is built on creating genuine partnerships with clients, not just servicing them. I focus on understanding each customer’s journey, fostering a sense of belonging, and optimizing the customer experience to enhance retention and minimize churn.I’m passionate about connecting high-level strategy with hands-on execution. Known for delivering complex projects on time and within budget, I leverage effective communication and data-driven insights to identify risks, spot growth opportunities, and promote collaborative innovation. By fostering trust and understanding in every client relationship, I aim to drive impactful outcomes that benefit all stakeholders.Let's Connect for Opportunities!Let's connect and forge meaningful professional relationships!

Current workplace

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Sawtooth Software
Sawtooth Software
Customer Success Manager
provo, utah, united states
Employees
45
AeroLeads page
12 roles

Gemma Tighe work experience

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Customer Success Manager

Current

Leeds, England, United Kingdom

Apr 2024 - Present

Essential Skills Mentor (Agency Work)

Hull, England, United Kingdom

Empowering Students' Academic and Professional Development: Fostering Excellence in Mathematics, English, and Essential Soft Skills to Propel Success in Education and Future Careers.In today's rapidly evolving world, it is crucial to equip students with a comprehensive skill set that extends beyond mere subject proficiency. By enhancing students' growth in.

Oct 2023 - Apr 2024

Senior Customer Success Manager

Doncaster, England, United Kingdom

During my role at Automated Analytics, I excelled as a Senior Customer Success Manager, leveraging advanced data analysis to cultivate impactful connections with new and strategic clients. Notable achievements include optimizing customer journeys and driving upsell opportunities to increase annual revenue. Among esteemed partners were Europcar, Kawasaki.

Mar 2023 - Sep 2023

Resources Manager

In my capacity as a Global Team Manager, I led a dynamic team of resource coordinators, orchestrating the seamless coordination of over 70 consultants' diaries. This intricate management ensured the delivery of tailored consultancy services to clients worldwide.Collaborating closely with the project management team, I played a pivotal role in resource.

Sep 2022 - Mar 2023

Senior Customer Success Manager

Managed key accounts within Tribal's Higher Education sector, overseeing the largest and leading clients. Proficiently negotiated complex customer issues, chaired internal working groups, and took a proactive approach to strengthen customer relationships and drive product adoption.Strategic Initiatives:Introduced a comprehensive 12-month Higher Education.

May 2021 - Nov 2022

Director & Founder Of Mindful Health Therapies & The Mindful Yoga Portal

Mindful Health Therapies

Hull, England, United Kingdom

Led the development of a thriving therapy practice and spearheaded corporate delivery of health and wellbeing programs, specializing in chronic pain management, injury recovery, and stress relief.Research and Innovation:Designed and executed corporate research projects to enhance the effectiveness of health and wellbeing initiatives. Developed bespoke.

Sep 2001 - Jul 2022

Chair

Hull, United Kingdom

The Professional Services Forum brings together the various professional services staff (pss) from across the University at four points in the year, ranging from commercial services to facilities and administrative staff to offer the opportunity to network and provide personal development for pss within the University.

Mar 2017 - May 2021

Student Engagement Officer

Hull, United Kingdom

In my dynamic role as the Student Success and Engagement Officer, I undertook a multifaceted position demanding a high level of self-initiative and a relentless problem-solving mindset. My responsibilities extended beyond the ordinary, encompassing pivotal projects aimed at elevating the student experience, enhancing retention rates, and curbing withdrawal.

Jul 2014 - Aug 2019

Facilities Manager (Specialising In Health & Safety/Marketing & Retail)

The University Of Hull

Role covered management, multi-site based with health and safety at the core plus retail and merchandising in the commercial services department.Designed and implemented a new Health and Safety Policy and Operating standards to improve the quality of standards within the centre and reduce incidents.Creation and design of various advertising and marketing.

Feb 2010 - Jun 2014

Assistant General Manager

Scarborough Rugby Union

Role covered management, development of services, recruitment of staff and delivery of group exercise programme. Involved in the design, set up and opening of the largest Rugby Union Club in Europe. Developed and negotiated relationship with Scarborough College to co-create a successful work experience and training programme for students studying NVQ.

Jan 2009 - Feb 2010

Teacher Of English As A Foreign Language

Self Employed Language Teacher

Azores, Portugal

Role involved working with a wide age range and nationalities in a number of settings. Successfully taught children from the age of 3 years upwards basic to intermediate English in an English Nursery in Berlin.Set up and delivered a successful tandem language service in Berlin. Set up proof reading service for international students at The University of.

Mar 2007 - Sep 2009

Duty Manager/Studio Co-Ordinator

Cottingham Parks Golf & Country Club

The role covered management of the club, fitness centre and studio co-ordination. Designed and implemented new website and marketing materials.Created successful marketing open weekend programme released quarterly to increase footfall and revenue. Co-designed, implemented and delivered programme of fitness for Key stage 1 and 2 in a number of East Riding.

Sep 2001 - Dec 2005
Team & coworkers

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7 education records

Gemma Tighe education

Masters Education, Sense Of Belonging In Postgraduate Research Students, Pass With Merit

Dissertation piece on 'How a sense of belonging impacts the Postgraduate Researchers student experience'.

Post Graduate Diploma Professional Management In Higher Education, Research - Sense Of Belonging In H.E & Social Medias Impact, Pass

Post Graduate Certificate In Professional Management In Higher Education, Professional Management, Pass

German Language Basic/Intermediate, German Language, Pass

Goethe Institute Of Languages, Berlin

Certificate, Tefl, Pass

Oxford College Of Language
FAQ

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What company does Gemma Tighe work for?

Gemma Tighe works for Sawtooth Software.

What is Gemma Tighe's role at Sawtooth Software?

Gemma Tighe is listed as Customer Success Manager at Sawtooth Software.

Where is Gemma Tighe based?

Gemma Tighe is based in Kingston Upon Hull, England Metropolitan Area, United Kingdom while working with Sawtooth Software.

What companies has Gemma Tighe worked for?

Gemma Tighe has worked for Sawtooth Software, Bishop Burton College, Automated Analytics, Tribal Group, and Mindful Health Therapies.

Who are Gemma Tighe's colleagues at Sawtooth Software?

Gemma Tighe's colleagues at Sawtooth Software include Jess Baker, Christina M., Derrick Hyde, David Squire, and Sahar Hassanpour.

How can I contact Gemma Tighe?

You can use AeroLeads to view verified contact signals for Gemma Tighe at Sawtooth Software, including work email, phone, and LinkedIn data when available.

What schools did Gemma Tighe attend?

Gemma Tighe holds Masters Education, Sense Of Belonging In Postgraduate Research Students, Pass With Merit from The University Of Hull.

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