Built and led 20-30 people teams focusing on Telecoms products running in Azure, within Microsoft's Strategic Missions and Technologies division. Within a year created a persuasive business case for a new product, assembled a strong, thriving team, and built the product.Found creative ways to reduce the maintenance required on legacy products, freeing up 16 people to work on new products. Played an active role in the senior leadership team for a 350-strong engineering team.… Show more Built and led 20-30 people teams focusing on Telecoms products running in Azure, within Microsoft's Strategic Missions and Technologies division. Within a year created a persuasive business case for a new product, assembled a strong, thriving team, and built the product.Found creative ways to reduce the maintenance required on legacy products, freeing up 16 people to work on new products. Played an active role in the senior leadership team for a 350-strong engineering team. Mentored multiple women across the organisation. Show less

Engineering manager in the telephony business unit responsible for 15 engineers covering development and testing across a suite of products. Responsible for ensuring that projects provided value for customers, and delivered on time and to budget. • Created plans for complex engineering projects spanning in house teams and 3rd party suppliers; project managed these projects to successful completion.• Defined quality and testing required for a new mobile app and associated backend… Show more Engineering manager in the telephony business unit responsible for 15 engineers covering development and testing across a suite of products. Responsible for ensuring that projects provided value for customers, and delivered on time and to budget. • Created plans for complex engineering projects spanning in house teams and 3rd party suppliers; project managed these projects to successful completion.• Defined quality and testing required for a new mobile app and associated backend servers, put in place cross-team test strategy and Jira based bug tracking processes and recruited and trained testers to carry out the testing.• Developed new engineering managers and key IC talent to enable the continued growth of the team. Show less

Engineering manager for teams of 3-6 engineers developing and testing large scale, redundant, distributed telecoms products.• Managed testing across Perimeta SBC and softswitch products. Delivered high-quality on >50 features, including finding creative ways to test performance across 20+ SBC setups, spanning OpenStack, VMware and dedicated hardware.• Led a development team implementing numerous softswitch features, including re-architecting a product to reduce software fault… Show more Engineering manager for teams of 3-6 engineers developing and testing large scale, redundant, distributed telecoms products.• Managed testing across Perimeta SBC and softswitch products. Delivered high-quality on >50 features, including finding creative ways to test performance across 20+ SBC setups, spanning OpenStack, VMware and dedicated hardware.• Led a development team implementing numerous softswitch features, including re-architecting a product to reduce software fault recovery time from 30 seconds to 3 seconds. • Led a team defining and building a new diagnostics service to allow telecoms operators to view all call flows and find problems in their network. This diagnostics service was invaluable to customers and support, and was leveraged across the full suite of Metaswitch products. • Hired, onboarded, and developed the next generation of graduate software engineers. Show less

Built and led a customer support team supporting 70+ Telecoms customers in the central region of the US.Recruited and trained customer support engineers, built strong relationships with customers, handled issues and escalations. Built and leveraged detailed product and domain knowledge to find creative ways to meet customer requirements and to handle customer migrations.

Built the foundations of my software engineering experience and knowledge. Became proficient in Python and in C, learnt software design principles.