Gemma Wade Email and Phone Number

Stock Management: I oversee stock calendar processes, validating their completion and ensuring daily replenishment of the shop floor while upholding high warehouse standards.Compliance: I ensure adherence to stock scorecard measures to safeguard against stock loss and maintain consistent product availability for our valued customers.Warehouse Standards: I play a crucial role in maintaining warehouse standards, ensuring that all stock aligns with company guidelines for easy counting and… Show more Stock Management: I oversee stock calendar processes, validating their completion and ensuring daily replenishment of the shop floor while upholding high warehouse standards.Compliance: I ensure adherence to stock scorecard measures to safeguard against stock loss and maintain consistent product availability for our valued customers.Warehouse Standards: I play a crucial role in maintaining warehouse standards, ensuring that all stock aligns with company guidelines for easy counting and restocking for customer satisfaction.Store Setup: I actively support Shift Team Leaders in achieving and maintaining store standards, ensuring great first impressions and well-organized pricing and point-of-sale setups.Stock Calendar Oversight: I am responsible for supervising stock calendar processes, ensuring daily validation of completions.Stock Adjustments: I conduct thorough investigations before making any stock adjustments and seek ways to minimize stock discrepancies.Back Door Processes: I ensure that goods receipt processes adhere to company guidelines.Order Management: I assist Shift Team Leaders by adding necessary orders and ensuring all orders are placed before 12 noon.Delivery Management: I efficiently oversee stock replenishment and daily recovery processes.Stock Scorecard Review: I collaborate with the Deputy Manager on a weekly basis to review the stock scorecard and agree on actionable steps.Training Compliance: I maintain My Learning training compliance through daily checks and observations.Reports and Documentation: I regularly check Open Purchase Order reports, SAP goods receipts, and complete the less-than-perfect stock process, skip log checks, and ensure In-touch Bulletin sign-offs.Stock Loss Prevention: I take measures to ensure that all products are tagged before they go on sale, minimizing the risk of stock loss. Show less

Cash handling / Store Key holderCoached and mentored junior staff, developing confidence and competence for enhanced service delivery.Working with the store coach, I manage the daily activities of the store, making sure our store is a safe working and shopping environment. Keeping the store in stock and ensuring compliance with the trading process is my responsibility.Helped improve customer service, quality assurance and service speed by developing and implementing successful… Show more Cash handling / Store Key holderCoached and mentored junior staff, developing confidence and competence for enhanced service delivery.Working with the store coach, I manage the daily activities of the store, making sure our store is a safe working and shopping environment. Keeping the store in stock and ensuring compliance with the trading process is my responsibility.Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.Held regular briefings with team members, motivating staff to achieve exceptional results for customers.Conducted end-of-month audits for upper management review.Click and collectAnswering phone calls Show less

Experienced in cash handling and store key holder responsibilities. Mentored and coached junior staff, enhancing their confidence and competence. Managed daily store activities to ensure safety, stock availability, and compliance. Improved customer service, quality, and service speed through effective solutions. Conducted motivational briefings, conducted audits, and managed click and collect services, including answering phone calls."

Proficiently managed a fast-paced coffee shop environment.Skillfully prepared hot and cold food items, including making hot drinks and smoothies.Demonstrated expertise in stock rotation to maintain product freshness.Assumed responsibility for opening and closing the cafe, ensuring a seamless operation.Diligently carried out general cleaning duties, maintaining a hygienic and inviting atmosphere.Efficiently managed stock inventory and placed orders with suppliers to ensure… Show more Proficiently managed a fast-paced coffee shop environment.Skillfully prepared hot and cold food items, including making hot drinks and smoothies.Demonstrated expertise in stock rotation to maintain product freshness.Assumed responsibility for opening and closing the cafe, ensuring a seamless operation.Diligently carried out general cleaning duties, maintaining a hygienic and inviting atmosphere.Efficiently managed stock inventory and placed orders with suppliers to ensure sufficient supplies were always available. Show less

Expertly prepared a wide range of hot and cold dishes to meet culinary standards.Ensured accurate and timely completion of kitchen documentation, maintaining records.Skillfully managed stock rotation for quality and freshness of ingredients.Baked fresh cakes, contributing to the café's diverse dessert offerings.Maintained the highest standards of cleanliness and hygiene through general cleaning duties.Consistently met and exceeded performance targets, such as KPIs.Skills… Show more Expertly prepared a wide range of hot and cold dishes to meet culinary standards.Ensured accurate and timely completion of kitchen documentation, maintaining records.Skillfully managed stock rotation for quality and freshness of ingredients.Baked fresh cakes, contributing to the café's diverse dessert offerings.Maintained the highest standards of cleanliness and hygiene through general cleaning duties.Consistently met and exceeded performance targets, such as KPIs.Skills Utilized:Demonstrated exceptional customer service skills, enhancing the dining experience.Exhibited strong communication abilities, both written and verbal, for effective team collaboration.Displayed problem-solving capabilities to address challenges efficiently.Crafted a positive impression with customers through service excellence.Prioritized safety, hygiene, and security in the workplace.Effectively resolved customer service issues, maintaining client satisfaction. Show less