Gemma Kneale Email & Phone Number

As an experienced administrator and customer service / business support professional, I am skilled in working both independently and with others in a demanding environment with a view to achieving agreed outcomes. I am an excellent communicator and have a successful history (evidenced through performance appraisals) of being able to build rapport with clients and then research, interpret and provide information or services in a swift, accurate and effective manner. I have planned and implemented tasks or initiatives that contribute to a team’s capacity for delivering on broader organisational objectives. In concert with this, I have developed a sound understanding of work area expectations; conducted extensive research and consultation into (internal and external) client needs; provided information / coaching to other staff; contributed to productivity improvement processes; completed data entry and word processing, and organised and prepared documents, resources and meetings so that customer needs are met. My experience in using a range of computer systems assists me in sourcing and capturing information in real time and with a high degree of accuracy particularly where there is a need to process, manage and reconcile financial payments, expenses and information.