Gemma Barrie Email & Phone Number

Northampton, United Kingdom

Planned and implemented incentives programmes for the company’s top achieving representatives, known as the President’s Club.Managed the re-launch of the programme to attract, drive and retain President's Club members, including vouchers, certificates, pins and gift experiences. Managed the evolution of the representative benefits programme to drive participation and with it retention. Focused on engagement by creating a communication programme introducing the support team to establish and build relationships.Responded to representative enquiries and complaints following an IT system failure that corrupted sales achievement records. Investigated and resolved individual complaints, rectifying concerns relating to incentive attainment.

Northampton, United Kingdom

Managed a range of projects across the business that required Sales Support participation and contribution. This included Sales initiated projects, creating proposals, creating decks, implementing project plans, managing budgets, and liaising closely with senior management on progress.Worked with Project Managers across the business to ensure that strategic projects and plans were designed in a way that promoted business improvements and ensured maximum impact on KPIs.Pro-actively managed the print and stock levels of all field recruitment and appointment literature, ensuring that the management and shipment processes were robust to ensure flawless execution.

Liaised with conference centres and hotels to negotiate requirements for division meetings, workshops, opportunity meetings, President Club dinners and interviews within company budgets. Provided support to various field related company events e.g. National Business Meeting.Dealt with sensitive situations surrounding capability and disciplinary matters, employing a good knowledge of procedures and policies.

Resolved queries regarding individuals at Avon’s UK Sites (c1600 staff). Communicated with managers, individuals and overseas HR provider; investigated problems and rectified, which ensured resolution in line with SLA’s and deadlines.Managed all paperwork relating to compensation and benefits for Ex Pats, Short Term Assignments and Commuter Contracts.

Supported HR in the implementation of the Collective Consultation process. Ensured that HR adhered to all agreements made within the 90-day period through utilising sound knowledge of the process.Displayed strong attention to detail whilst analysing and checking legal minutes, which were taken during Collective Consultation Meetings. This ensured that information captured was accurate.Communicated with the management team and collated information, which assisted with the compilation of counter proposals. Confidently presented counter proposals to management on behalf of the group.Carefully compiled numerous agendas for meetings during 90-day consultation period, which ensured all topics were comprehensively discussed so no areas of the business cases were missed.

Northampton, United Kingdom

Northampton, United Kingdom

Administrative / Support Services

PA to Regional DirectorCustomer Liaison OfficerDepartment SupervisorBranch Staff / Personal Financial Adviser