Gemma Hyde

Gemma Hyde Email and Phone Number

Deputy Director, GOV.UK App and Personalised Services @ Government Digital Service
London, England, GB
Gemma Hyde's Location
London, England, United Kingdom, United Kingdom
About Gemma Hyde

Gemma Hyde is the Deputy Director of Digital Delivery at the Crown Prosecution Service. Her focus is on harnessing the power of digital and data to deliver justice through reducing delays in the system and improving the public experience.She leads the teams responsible for new tools that allow lawyers to view and search evidence in a more intuitive way saving thousands of hours in the next year, experimenting with how technology can transform processes, and digitising witness expenses and jury bundles. Gemma is passionate about colleague engagement in digital change and improving digital capability across the department. She is a high performing and engaging leader, with proven experience delivering transformational change at scale. - Effectively works with stakeholders to understand business needs and challenge thinking- Designs bold strategies and sets clear priorities to deliver meaningful changes- Constructs and leads multi-million pound portfolio of complex change programmes - Passionate about engaging colleagues in transformational changes- Creates strong, diverse, high performing teams of 80+ colleagues

Gemma Hyde's Current Company Details
Government Digital Service

Government Digital Service

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Deputy Director, GOV.UK App and Personalised Services
London, England, GB
Website:
blog.gov.uk
Employees:
920
Gemma Hyde Work Experience Details
  • Government Digital Service
    Deputy Director, Gov.Uk App And Personalised Services
    Government Digital Service
    London, England, Gb
  • Crown Prosecution Service
    Deputy Director Of Digital
    Crown Prosecution Service Aug 2019 - Present
  • Crown Prosecution Service
    Head Of Change Delivery
    Crown Prosecution Service Oct 2016 - Aug 2019
    London, United Kingdom
    Responsible for the delivery of all digital change projects and initiatives. Working with a wide range of internal and external stakeholders, multiple suppliers to deliver tangible improvements, and transform the CPS.Key focus areas include:- Modernisation of complex bespoke Case Management System- Transformation of legacy localised infrastructure to cloud based services including introduction of Office 365 and related tools - Core infrastructure changes to enable contract transition to multi-supplier environment Passionate about user engagement, with a national network of over 60 Digital Transformation Leads
  • Barclays Uk
    Senior Strategy And Transformation Manager
    Barclays Uk Jan 2016 - Oct 2016
  • Barclays Uk
    Senior Manager - Mortgage Digital Accelerator
    Barclays Uk Jan 2015 - Dec 2015
    London, United Kingdom
    Business strategy lead for creation of Mortgage Digital Accelerator – securing a funding across a programme of 15 projects. Working with Mortgages and technology teams, with high visibility from ExCo members. Led direct team across the portfolio of projects, and virtual team members – both internal and external. Responsible for multiple projects customer outcomes and embedding – highlights include:- Launched mortgages into Barclays Mobile Banking- Business lead for Automated Online Rate Switch – the first digital and automated process in Barclays mortgages
  • Barclays Uk
    Senior Business Development Manager
    Barclays Uk Jul 2013 - Dec 2014
    London, United Kingdom
    Responsible for business strategy and vision, coordinating business requirements and end to end delivery through project teams and alongside digital office and technology, and working with business teams to embed and optimise adoption. Deliverables include bringing to market:Barclays Homeowner app - winner of Moneyfacts Innovation in Personal Finance 2014Launch of online banking for all retail mortgage customers, including mortgage-only customersLaunch of webchat to sales and servicing teamsTrack It proposition, allowing customers to digitally track their mortgage application progress
  • Barclays Uk
    Strategy Manager - Products And Segments
    Barclays Uk Mar 2012 - Jun 2013
    Internal consultancy role within the Strategy team for the UK Retail and Business Bank.Extensive stakeholder management across the bank, creating virtual teams to deliver a portfolio of projects.Key areas of involvement include project scoping and vision setting, customer segmentation, understanding competitor landscape, new product and proposition development, and business case development.
  • Barclays Bank
    Product And Propositions Manager - Mortgages
    Barclays Bank Oct 2011 - Mar 2012
    Management of mortgage product set to achieve annual income targets Responsible for external competitive market positioning and end-to-end delivery into BAU
  • Barclays
    2010 Future Leaders Development Programme Steering Committee Member
    Barclays Jun 2011 - Mar 2012
    Nominated by peers to represent cohort in key decisions.
  • Barclays Bank
    Voice Of Customer Manager
    Barclays Bank Apr 2011 - Sep 2011
    Drove Barclays Retail Bank Treating Customers Fairly (TCF) agenda across business areas, including Executive level reporting for the FCA, Raised awareness of TCF and customer agenda through conception and delivery of TCF communication activity plan, including new intranet and national branch network and telephony huddle calls.
  • Barclays Bank
    Retail And Business Banking Graduate
    Barclays Bank Sep 2010 - Apr 2011
    Leadership role managing against a balanced scorecard: Assistant branch manager responsible for 6 colleagues. Improved branch opening cross sales by 17%, combined with a 20% increase in productivity, and customer advocacy growth from 7.8 to 9.6 (out of 10); exceeding goals in all of these areasStrategic Project: Mapping of end to end journey for personal customers experiencing financial difficulty across branch network, telephony and digital channels. Engaging with a wide range of business areas to identify breakdowns in the customer journey, and subsequent opportunities for quick wins and long term strategic solutionsCommunity Project: Delivering core employability skills workshops for underprivelleged children in East London
  • Riomed
    Finance Coordinator
    Riomed Aug 2009 - Jan 2010
    Finance lead at medical software start-upResearching new tender opportunities in the market and preparing finance schedules for tenders to align with marketing and strategy requirementsAutonomy over supplier relationshipsCoordinating and managing all aspects of finances including cash flow, invoicing and payroll, through efficient administration and accurate monthly/quarterly forecasting

Gemma Hyde Education Details

Frequently Asked Questions about Gemma Hyde

What company does Gemma Hyde work for?

Gemma Hyde works for Government Digital Service

What is Gemma Hyde's role at the current company?

Gemma Hyde's current role is Deputy Director, GOV.UK App and Personalised Services.

What schools did Gemma Hyde attend?

Gemma Hyde attended Peter Symonds Sixth Form College, University Of Oxford.

Who are Gemma Hyde's colleagues?

Gemma Hyde's colleagues are Dan Brember, Roomana Dar, Magdaline Amoakohene, Mohan Sawant, Amy Harper, Neil Edwards, Sophie Gregory.

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