Gemma Hyde Email and Phone Number
Gemma Hyde is the Deputy Director of Digital Delivery at the Crown Prosecution Service. Her focus is on harnessing the power of digital and data to deliver justice through reducing delays in the system and improving the public experience.She leads the teams responsible for new tools that allow lawyers to view and search evidence in a more intuitive way saving thousands of hours in the next year, experimenting with how technology can transform processes, and digitising witness expenses and jury bundles. Gemma is passionate about colleague engagement in digital change and improving digital capability across the department. She is a high performing and engaging leader, with proven experience delivering transformational change at scale. - Effectively works with stakeholders to understand business needs and challenge thinking- Designs bold strategies and sets clear priorities to deliver meaningful changes- Constructs and leads multi-million pound portfolio of complex change programmes - Passionate about engaging colleagues in transformational changes- Creates strong, diverse, high performing teams of 80+ colleagues
Government Digital Service
View- Website:
- blog.gov.uk
- Employees:
- 920
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Deputy Director, Gov.Uk App And Personalised ServicesGovernment Digital ServiceLondon, England, Gb -
Deputy Director Of DigitalCrown Prosecution Service Aug 2019 - Present -
Head Of Change DeliveryCrown Prosecution Service Oct 2016 - Aug 2019London, United KingdomResponsible for the delivery of all digital change projects and initiatives. Working with a wide range of internal and external stakeholders, multiple suppliers to deliver tangible improvements, and transform the CPS.Key focus areas include:- Modernisation of complex bespoke Case Management System- Transformation of legacy localised infrastructure to cloud based services including introduction of Office 365 and related tools - Core infrastructure changes to enable contract transition to multi-supplier environment Passionate about user engagement, with a national network of over 60 Digital Transformation Leads -
Senior Strategy And Transformation ManagerBarclays Uk Jan 2016 - Oct 2016 -
Senior Manager - Mortgage Digital AcceleratorBarclays Uk Jan 2015 - Dec 2015London, United KingdomBusiness strategy lead for creation of Mortgage Digital Accelerator – securing a funding across a programme of 15 projects. Working with Mortgages and technology teams, with high visibility from ExCo members. Led direct team across the portfolio of projects, and virtual team members – both internal and external. Responsible for multiple projects customer outcomes and embedding – highlights include:- Launched mortgages into Barclays Mobile Banking- Business lead for Automated Online Rate Switch – the first digital and automated process in Barclays mortgages -
Senior Business Development ManagerBarclays Uk Jul 2013 - Dec 2014London, United KingdomResponsible for business strategy and vision, coordinating business requirements and end to end delivery through project teams and alongside digital office and technology, and working with business teams to embed and optimise adoption. Deliverables include bringing to market:Barclays Homeowner app - winner of Moneyfacts Innovation in Personal Finance 2014Launch of online banking for all retail mortgage customers, including mortgage-only customersLaunch of webchat to sales and servicing teamsTrack It proposition, allowing customers to digitally track their mortgage application progress -
Strategy Manager - Products And SegmentsBarclays Uk Mar 2012 - Jun 2013Internal consultancy role within the Strategy team for the UK Retail and Business Bank.Extensive stakeholder management across the bank, creating virtual teams to deliver a portfolio of projects.Key areas of involvement include project scoping and vision setting, customer segmentation, understanding competitor landscape, new product and proposition development, and business case development. -
Product And Propositions Manager - MortgagesBarclays Bank Oct 2011 - Mar 2012Management of mortgage product set to achieve annual income targets Responsible for external competitive market positioning and end-to-end delivery into BAU -
2010 Future Leaders Development Programme Steering Committee MemberBarclays Jun 2011 - Mar 2012Nominated by peers to represent cohort in key decisions. -
Voice Of Customer ManagerBarclays Bank Apr 2011 - Sep 2011Drove Barclays Retail Bank Treating Customers Fairly (TCF) agenda across business areas, including Executive level reporting for the FCA, Raised awareness of TCF and customer agenda through conception and delivery of TCF communication activity plan, including new intranet and national branch network and telephony huddle calls. -
Retail And Business Banking GraduateBarclays Bank Sep 2010 - Apr 2011Leadership role managing against a balanced scorecard: Assistant branch manager responsible for 6 colleagues. Improved branch opening cross sales by 17%, combined with a 20% increase in productivity, and customer advocacy growth from 7.8 to 9.6 (out of 10); exceeding goals in all of these areasStrategic Project: Mapping of end to end journey for personal customers experiencing financial difficulty across branch network, telephony and digital channels. Engaging with a wide range of business areas to identify breakdowns in the customer journey, and subsequent opportunities for quick wins and long term strategic solutionsCommunity Project: Delivering core employability skills workshops for underprivelleged children in East London -
Finance CoordinatorRiomed Aug 2009 - Jan 2010Finance lead at medical software start-upResearching new tender opportunities in the market and preparing finance schedules for tenders to align with marketing and strategy requirementsAutonomy over supplier relationshipsCoordinating and managing all aspects of finances including cash flow, invoicing and payroll, through efficient administration and accurate monthly/quarterly forecasting
Gemma Hyde Education Details
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Peter Symonds Sixth Form College
Frequently Asked Questions about Gemma Hyde
What company does Gemma Hyde work for?
Gemma Hyde works for Government Digital Service
What is Gemma Hyde's role at the current company?
Gemma Hyde's current role is Deputy Director, GOV.UK App and Personalised Services.
What schools did Gemma Hyde attend?
Gemma Hyde attended Peter Symonds Sixth Form College, University Of Oxford.
Who are Gemma Hyde's colleagues?
Gemma Hyde's colleagues are Dan Brember, Roomana Dar, Magdaline Amoakohene, Mohan Sawant, Amy Harper, Neil Edwards, Sophie Gregory.
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Gemma Hyde
Projects And Policy Manager - Healthier Place-Making At Town And Country Planning Association (Tcpa)Milton Keynes1smithjenkins.co.uk -
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1gmail.com
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