Gemma Hyde Email & Phone Number

London, England, Gb

London, United Kingdom

Responsible for the delivery of all digital change projects and initiatives. Working with a wide range of internal and external stakeholders, multiple suppliers to deliver tangible improvements, and transform the CPS.Key focus areas include:- Modernisation of complex bespoke Case Management System- Transformation of legacy localised infrastructure to cloud based services including introduction of Office 365 and related tools - Core infrastructure changes to enable contract transition to multi-supplier environment Passionate about user engagement, with a national network of over 60 Digital Transformation Leads

London, United Kingdom

Business strategy lead for creation of Mortgage Digital Accelerator – securing a funding across a programme of 15 projects. Working with Mortgages and technology teams, with high visibility from ExCo members. Led direct team across the portfolio of projects, and virtual team members – both internal and external. Responsible for multiple projects customer outcomes and embedding – highlights include:- Launched mortgages into Barclays Mobile Banking- Business lead for Automated Online Rate Switch – the first digital and automated process in Barclays mortgages

London, United Kingdom

Responsible for business strategy and vision, coordinating business requirements and end to end delivery through project teams and alongside digital office and technology, and working with business teams to embed and optimise adoption. Deliverables include bringing to market:Barclays Homeowner app - winner of Moneyfacts Innovation in Personal Finance 2014Launch of online banking for all retail mortgage customers, including mortgage-only customersLaunch of webchat to sales and servicing teamsTrack It proposition, allowing customers to digitally track their mortgage application progress

Internal consultancy role within the Strategy team for the UK Retail and Business Bank.Extensive stakeholder management across the bank, creating virtual teams to deliver a portfolio of projects.Key areas of involvement include project scoping and vision setting, customer segmentation, understanding competitor landscape, new product and proposition development, and business case development.

Management of mortgage product set to achieve annual income targets Responsible for external competitive market positioning and end-to-end delivery into BAU

Nominated by peers to represent cohort in key decisions.

Drove Barclays Retail Bank Treating Customers Fairly (TCF) agenda across business areas, including Executive level reporting for the FCA, Raised awareness of TCF and customer agenda through conception and delivery of TCF communication activity plan, including new intranet and national branch network and telephony huddle calls.

Leadership role managing against a balanced scorecard: Assistant branch manager responsible for 6 colleagues. Improved branch opening cross sales by 17%, combined with a 20% increase in productivity, and customer advocacy growth from 7.8 to 9.6 (out of 10); exceeding goals in all of these areasStrategic Project: Mapping of end to end journey for personal customers experiencing financial difficulty across branch network, telephony and digital channels. Engaging with a wide range of business areas to identify breakdowns in the customer journey, and subsequent opportunities for quick wins and long term strategic solutionsCommunity Project: Delivering core employability skills workshops for underprivelleged children in East London

Finance lead at medical software start-upResearching new tender opportunities in the market and preparing finance schedules for tenders to align with marketing and strategy requirementsAutonomy over supplier relationshipsCoordinating and managing all aspects of finances including cash flow, invoicing and payroll, through efficient administration and accurate monthly/quarterly forecasting

Education record

Master'S Degree, Mchem Chemistry, 1St

Scholar at University College Distinction in Supplementary Exams Research based final year project – represented Oxford at Society.