Gemma Barrows Email & Phone Number

Billericay, GB

London, England, United Kingdom

England, United Kingdom

• Returned for another migration project, this time for Denmark & Norway
• Alignment of the overall programme to company objectives (migrations enable countries to onboard and manage more restaurants and unlock hundreds of features to boost customer growth and retention on web/app)
• Dealt with any blockers facing the many teams involved and ensured clear, reliable and honest communication up and down the business
• Project successfully completed on time and within budget (and 3 days before giving birth to a second daughter)

Paris, Ile-de-France, France

• Fulfilled role as French Product Manager to migrate them to core platform
• Worked closely with French team to create, prioritise and implement a feasible roadmap for their business
• Worked with dispersed technical teams based in London, Bristol and Kyiv
• Implemented allergen and hygiene ratings for the UK before leaving to spend more time with my daughter

London, United Kingdom

• Responsible for rolling out tactical changes to keep 11 countries competitive in their market while they waited to migrate to core platform. For example, simply adding the ‘reorder’ button boosted over 40% more orders
• Worked with teams in Kyiv on a daily basis
• Migrated Switzerland from their old platform to core
• Fulfilled a role within the Country Product Management team to identify opportunities that would unlock business benefit to multiple countries
• Assisted on roll out of GDPR changes
• Left to have my first daughter

London, United Kingdom

• Worked within Commercial banking in a team facing daily challenges in the delivery process
• Involved in gathering and validating requirements for a Foreign Exchange product being rolled out in over 14 countries

London, United Kingdom

• Involved in launching a new Club Lloyds Saver product to market
• Account opening time was instant for existing Lloyds customers
• Worked closely with teams in India to successfully implement on time and under budget
• Took multiple trips to India forming strong bonds with the teams which resulted in a vast improvement in sprint velocity (this halved original estimated delivery time)
• Performed line manager duties to a junior team
• Conducted Agile training to all 80 Business Analysts in the London office

Milan Area, Italy & London

• First contracting role
• Focused on reducing restaurant sign up time (4 weeks went down to 24hrs)
• Following success in UK, e-signature was then rolled out to all sales teams in other countries (project took 2 of us and cost £8k to implement)
• Relocated to Milan for 3 months to formally migrate Italy from their old platform to Just Eat. This was completed within agreed time and budget

London, United Kingdom

• Achievements:
• Approached to cover the position of Product Manager to oversee Membership on FT.com.
• Became the reporting line for Product Owners and Analysts.
• Produced roadmap that has delivered business benefits as anticipated.
• Stabalised and enhanced payment processing including performance and enablement of new currencies to attract global audiences.
• Utilised customer feedback and data analytics to support making changes and track success, particularly for sign up and my account.

London, United Kingdom

• Achievements:
• Promoted to Lead Business Analyst.
• Act as reporting line for contractors within the B2B business unit.
• Worked closely with key stakeholders to define strategy for 2012 and initiate discovery process.
• Deconstructed challenging issues using workshops and interviews to identify and prioritise problem areas and create options and solutions.
• Replaced legacy operational flows with improved, technically supported solutions which resulted in a dramatic reduction of manual input and errors.

London, United Kingdom

• Achievements:
• Recognised for contribution towards project by receiving an annual employee award.
• Delivered greenfield project which automatically refunded train tickets within 24hrs, handling up to 2000 transactions per day. The existing process took, on average, 6 weeks with smaller volumes.
• Collaboratively worked with offshore team (Thoughtworks) to relay requirements and ensure they were achieved.
• Supported customer service team when handling project related enquires.
• Transitioned project to a BAU status.

London, United Kingdom

• Achievements:
• Formed part of a new Analytics & Optimisation team to promote the advantages SEO can bring to the business.
• Transitioned from Quality Assurance Analyst to Business Analyst following mentoring scheme.
• Co-ordinated multivariate testing and communicated results to stakeholders.
• Formed a crucial part of delivery of a major redesign for www.rightmove.co.uk.
• Became the domain expert of products and processes.

London, United Kingdom

• Achievements:
• Climbed steep learning curve to understand the world of Financial Advisors.
• Adapted to work within a Waterfall environment.
• Mitigated risk and reduced impact by getting involved early.Responsibilities:
• Maintained large volumes of documentation to be referenced during a waterfall managed project
• Refined requirements to align with technical and business needs