Aligned to the UK People and culture strategy, responsible for the definition and delivery of the Employee Experience strategy and resulting programmes. These programmes focus on increasing employee engagement through the enhancement of the overall employee experience. They include internal branding and communication, employee health and well-being, diversity and inclusion and delivery of a cultural change programme aligned to our business transformation programme. Main duties include: • Identification, shaping and owning the delivery of the business cultural change programme which supports and drives required behavioural change in line with the business transformation programme• Defining, planning and delivery of Internal communication programme for both business transformation and business as usual activity. • Supporting the Leadership team to improve company culture and employee engagement • Supporting the achievement of companies business strategy and business objectives through communication and engagement programmes• Driving improved employee engagement through leaders and their people management activity and supporting via HR Business Partnering. • Acting as a change management and communication SME to the whole organisation to ensure behavioural change is assessed, managed and delivered on all change projects.

Managed business change activities for PPL’s portfolio of projects •Conducting change impact analysis•Reviewing and understanding As-Is business processes defining documenting To Be business processes•Developing and delivering targeted internal and external communication plans ensuring all stakeholders are informed throughout the period of change.•Designing and delivering workshops to inform staff and external stakeholders of changes throughout the project lifecycle•Conducting training needs analysis and developing comprehensive training plans.•Collaborate with designated SMEs and support training and development managers to design and deliver training•Develop comprehensive transition plans ensuring everyone is ready for ‘day one; and all transition activities are complete•Lead meetings with business stakeholders to ensure transition actions are identified, owned and completed•Lead transition focused steering groups with the project sponsors (Directors and Senior Management)

Managed the change management and communications workstream during a 3 year £7M business transformation programme which implemented four new systems, including a new Customer Relationship Management and Distribution system, impacting over 200 internal staff and all key external stakeholders. •Collaborated with the executive management team to establish a clear and realistic vision for the business ensuring the internal and external communication and engagement activities were aligned to the vision and consistently delivered and endorsed•Generated excitement and engagement via a range of internal communication initiatives establishing a companywide communication network and business wide newsletter •Ran multiple internal events promoting the change ensuring those impacted were engaged and ready to accept the solution•Designed and implemented a training programme which ensured the necessary knowledge transfer and a sustainable training module for adoption when the programme completed•Project managed transition activities facilitating meetings with other workstream leads and business stakeholders to ensure actions were identified, owned and completed

Project manager responsible for running cross departmental projects•Company rebranding initiative; working with PR and an external agency to define new brand and rebrand corporate communications and the website

Managed the customer service team dealing with PPL’s 5,750 record companies•Managing, motivating and developing 7 team members, conducting annual appraisals and quarterly performance reviews•Managed key client accounts such as EMI Records and Sony BMG•Attended conferences around the country offering record company members advice and sitting on industry panels to provide education about PPL

Managed a team of 11 and budget of £15million•Responsible for large accounts including restaurant chains such as McDonalds, Pizza Express to ensure accurate music usage reporting and prompt payment•Worked with external solicitors and PPL’s legal department when premises failed to obtain a license and with the PR and marketing department to ensure customers are educated about the need for a PPL license•During this time identified a licensing opportunity which led to securing a new £750,000 annual licence

Selected for the graduate programme and achieved extensive business experience across many departments including licensing, record company services, music reporting and customer services.