Gemma Mantilla Zúñiga Email & Phone Number

Woodstock, Georgia, United States

• Served as Subject Matter Expert for the Production Track during an implementation of Microsoft Dynamics 365 (ERP System), including requirement gathering, system testing, documentation, user training, and post-go-live support.• Programmed and optimized jobs for a Fanuc P-250iB gel coat robot using a teach pendant, achieving a 13% increase in productivity and substantial material savings.• Participated in a project to redesign the production floor layout, contributing to layout drawings that enhanced workflow efficiency and space utilization.• Gained expertise in using and troubleshooting Human-Machine Interface (HMI) for a Reciprocator and Fanuc P-250iB gel coat robot, ensuring seamless operations and quick issue resolution.• Developed and authored comprehensive Standard Operating Procedures (SOPs) in both English and Spanish to effectively train users, ensuring clarity and accessibility for diverse teams.

Woodstock, Georgia, United States

• Maximized efficiency of operations and reduced production time and cost by developing a scheduling system that allowed the company to forecast orders and meet customer’s need dates.• Develop short- and long-term strategies for the organization to improve processes and reduce costs while applying work methods and measurement techniques such as time studies, line balancing, standard operating procedures, and cost calculations.• Implemented a process for inventory management ensuring the appropriate amount of stock is maintained to be able to meet customer demand without delay while keeping the costs associated with holding stock to an optimum level.• Ensure compliance with OSHA regulations and Environmental Protection Agency programs to prevent workplace accidents and promote health and safety awareness and education to the company employees.• Negotiate pricing with current and new vendors to reduce raw and consumable materials cost while maintaining quality assurance for finished goods.

Managua, Nicaragua

• Lowered operational costs by 23% in an effort to maintain a breakeven between incomes and costs amid regional economic strain and political turmoil.• Oversaw product pricing to grow presence of clients by launching temporary promotions in order to improve Docucentro Norte and ensuring internal and external client satisfaction.• Earned trust by collaboratively resolving customer concerns within the Customer Service Client Center and guided the staff to maintain effective communications with clients. • Optimized Docucentro (human resources, equipment, supplies) resources by monitoring the productivity of each operator and designer, verifying the status of the printing and finishing equipment and managing inventory.

Managua, Nicaragua

• Provided comprehensive support to government accounts, including verifying the contracting system (SISCAE)• Developed customized quotes related to the sale of paper and supplies and communicating with key clients.

Managua, Nicaragua

• Assisted the marketing manager in calculating prices and product margins to enter and update prices in the system.• Managed payments to suppliers by opening and coding of purchase orders.

Managua, Nicaragua

• Controlled the offset production department by following orders in process, maintaining a visual control system that simplified tracking of all products.

Master Of Science In Engineering Management, Engineering/Industrial Management, Summa Cum Laude

MSEM at KSU prepares individuals in the engineering arena to address complex industry issues of today by combining engineering.

Industrial Engineer, Industrial Engineering, Cum Laude

Minor in Quality Management and Agro Industry