Gemma Mcallister Email & Phone Number

London, England, United Kingdom

London, United Kingdom

• Worked directly with Buyer to assist in sourcing, developing and selecting product ranges for the Knitwear and Swimwear departments
• Monitoring and maintaining the critical path through the whole process of the buying cycle
• Regularly updating internal systems
• Maintaining excellent relationships with other departments within the business such as merchandising, design, quality control, garment technologists and marketing, as well as new and existing global suppliers
• Writing, raising and amending purchase orders using the inhouse system
• Sample management - preparing all necessary samples correctly for key meetings, press and for wholesale negotiations

London, Greater London, United Kingdom

Design intern

• Creation of colour charts / mood boards for clients and upcoming collection
• Trend research
• Updating social content
• Managing client appointments
• Attending fit sessions and ensuring follow up with designer afterwards
• Liaised with suppliers to source materials and negotiated cost

Belfast, United Kingdom

• Dealing with customer queries efficiently and professionally to a very high standard
• Satisfying customer needs considering the calibre of customer calling
• Adhering to all financial requirements and security procedures
• Operating within all data protection rules and regulations
• Keeping up to date with new products and competitor’s products
• Completed all necessary training on time and helped others with their development

Northern Ireland

• Working in a team to help with social content
• Ensuring photography of e-commerce product was completed in line with critical path
• Completing deliveries and ensuring online orders were fulfilled correctly
• Tracking stock levels and associated administration
• General admin for e-commerce site
• Ensuring all online product photography and clothing descriptions were updated and correct in line with critical path

Northern Ireland

• Regularly meeting and exceeding targets
• Delivering exceptional customer service to those calling with mortgage queries
• Reading and keeping up to date with banking procedures to ensure all needs are met

Northern Ireland

• Fully trained barista
• Delivery of excellent customer service
• Cash handling, end of day reconciliation and associated administration
• Compliance with all health and safety procedures

Northern Ireland

• Delivering exceptional customer service to those calling with mortgage queries
• Reading and keeping up to date with banking procedures to ensure all needs are met

Northern Ireland

• Development of key supervisory skills to ensure maximum sales and customer retention
• Demonstration of impactful sales floor and window merchandising and display, focusing on colour and creative flair
• Self directed knowledge of current trends to ensure provision of quality advice to customers
• Often working in a pressurised environment which has developed strong resilience, time management and prioritisation skills
• Supervisor responsible for coaching new members of staff and completing the delivery process
• Leading the team to ensure all on shift targets are met or exceeded, whilst also ensuring all organisation values are upheld

Northern Ireland

• Delivery of excellent customer service
• Cash handling
• Stock replenishment, deliveries and associated administration
• Self-directed learning to ensure excellent product knowledge
• Management of telephone orders and customer collection service

Post Graduate Certificate, Professional Practice, Commendation

Post Graduate Certificate in Professional Practice - Completed with Commendation MODULES - Business Improvement Quality Improvement.

Bachelor’S Degree, Fashion/Apparel Design, 1St Class Honours

Activities and Societies: Fashion society Fashion show committee memberSpecialising in Fashion and Knitwear