Gemma Mercer Email & Phone Number

Reading, England, United Kingdom

Reading, England, United Kingdom

Reading, United Kingdom

Manage both ad-hoc incoming calls and the implementation of proactive outgoing service and sales calls. Work with Client Managers to develop and implement contact programs bespoke to each manufacturer. Ensure regular communication to internal colleagues of dealer status and product/service feedback. Provide telephone-based systems training support for all clients. Support Dealer Communications team responsibilities.

Reading, United Kingdom

Heavy focus on store administration including rotas and scheduling, reporting and analysing KPIs, maintaining payroll records and managing staff training. Assist in a total store rebrand including overhaul of stock package, fast and effective recruitment of new employees and out of hours support during the re-launch.

High Wycombe, United Kingdon

Promoted to Concession Manager in House of Fraser, High Wycombe. Managing a team of 10 in a £800K turnover site. Confident in writing weekly store and area trade reports, analysing and communicating key information across the business. Sole responsibility to drive high levels of customer service across the team.

Reading, United Kingdom

Worked up from part-time Sales Assistant to Temporary Assistant Manager. During this time I helped drive sales to achieve monthly KPIs, recruit for new part-time employees.Duties included managing a team and sales floor, along with driving sales and creating commercially strong displays. Contribute to the daily running and management of our Debenhams Concession and support various stores and concessions across the area when needed.

Bachelor Of Arts (Ba), Film Studies With English Literature, 2:2 (Hons)

Education record

A Levels English Literature - B Media Studies - B Geography - D