As a Digital Account Manager at Sister London, I work strategically with clients to achieve their long term marketing goals, by using a variety of digital marketing methods including social media (paid and organic), newsletters and website management.

As Senior Digital Content and Social Media Executive at Transmission, I work with clients daily to achieve their paid and organic social media marketing objectives. A few of my daily responsibilities and activities include: • Activating and managing campaigns across LinkedIn, Facebook, Twitter and YouTube• Creating marketing proposals and media plans for clients based on their budgets and marketing objectives • Working with clients on their creative strategies by combining social media with other marketing platforms such as email and PPC• Providing weekly, monthly, annual and ad hoc reports for clients on performance against their KPIs, using Google Analytics and Datorama • Liaise with clients daily to answer queries, discuss future marketing plans and reallocate budget if needed• To ensure the clients brand is consistent across media platforms

• Managing and creating engaging content for our social media accounts using Hootsuite e.g. Twitter, Facebook, Instagram, Pinterest• Planning and organising events throughout the year to generate awareness and revenue • Liaising and working with a creative agency to manage and design our company website using WordPress as a platform • Basic knowledge of HTML and a good understanding of website SEO • Ensures the hotel keeps up with the latest trends to drive consistent interest from the public • Creating artwork for marketing materials such as handouts and design work for the website and social media platforms, by using Adobe Photoshop, InDesign and Lightroom • Working with PR team to ensure we are seen in popular publications and are distributing engaging content • Rebranding and creating the design work for our wedding brochure and spa brochure (copies available upon request)• Working with Revinate to manage email marketing campaigns

During my two years at Amey on the Management Graduate Scheme, I undertook three rotational placements.Performance ManagerMy first placement took place within the Environmental Sector on the Waste Collection service contract as a performance manager. My key role was to collect and analyse our performance to provide reports for St Albans Council. My main responsibilities included:• Management of our KPIs and providing monthly reports• Organisation of the supervisors • Data analysis to search for operational and financial efficiencies • Managing specific projects to deliver requested information to the councilFacilities Management Best Practice Centre (FM BPC) Support AnalystMy second placement was based within the Facilities Management (FM) sector of the business, working with the Best Practice team to create a governance process.My main responsibilities included:• Taking lead role on the development and implementation of a governance process• Liaising with management within FM to gather as much data as needed to enable progress in the governance process• Providing administrative support to the teamOperations ManagerFor my last placement, I acted as Operations Manager for the Household Waste Recycling Centres in Hertfordshire. I worked to deliver the contractual obligations and to achieve our KPIs for Hertfordshire County Council. My main responsibilities included:• Communicating and liaising with Business Directors, Account Directors and Account managers • Cost management and implementation of efficiency savings for the contract• Communicating health safety alerts, memos and corporate information to the team • Using SAP to track and manage purchase orders and invoices • Liaising with suppliers, the client and the public to ensure proactive relationships• Performance management of three supervisors Further details listed in my CV.

Whilst working with Fill the Gap Marketing Ltd, I provided marketing assistance and supported the management of their clients, regarding their marketing strategy and planning.Other areas I helped with include:- Providing copywriting advice for clients- Participated in creating email marketing campaigns - Supported the social media channels - Assisted with updating the company website

Whilst at Hewlett- Packard, I worked to coordinate and execute Channel and Alliance marketing campaigns, as well as planning and driving Digital Marketing for Software within EMEA.I also supported senior EMEA Channel Communications with newsletters and email communications, social media platforms and blogging.Another key responsibility of mine was to manage, schedule and support internal HP events, and partner events.I regularly communicated with our partners to ensure access to HP marketing campaigns was maintained, and that relevant updates on new campaigns were provided, whilst maintaining positive partner relationships.Maintaining and inputting data relevant to monitoring marketing activities, was another aspect of the role, as well as post- campaign reporting and follow- up. I also occasionally worked in the development and support of market research and marketing strategy in Software for EMEA.

As a Supermarket Assistant at Waitrose within the operations department, I was able to learn about all aspects of the company. I was given the responsibility of opening the office on a saturday morning which included jobs such as, filing paper work, opening the system, holding the customer phone, taking deliveries etc. As well as office work, I also worked amongst the customers on the shop floor on a regular basis and thoroughly enjoyed working in such a fast paced environment. I excel at working with customers and was told by my managers that I provided exceptional customer satisfaction on a regular basis, as customers would mention how happy they were with the service I had provided. I was trained on the checkouts as well as on operations so I was able to help them out at a moments notice. From this job, I improved my ability to prioritise my time as I was constantly busy. I was always able to deliver what was expected of me and more which I feel is important within any job.Other responsibilities:- Stock counting- Reducing stock- Stock Rotation- Taking care of deliveries- Shelf Layout Checks - Holding the customer phone