I decided to take a career break after my previous role to work on personal well-being and support my family during a busy time.

• First-line support to the facility manager for the BBC account • Using initiative to problem-solve daily situations and being flexible in my role to different locations when needed• Daily administration duties including communications with internal and external subcontractors, managing communication and expectations amongst different sites, managing stock and implementing a stock management system • Delivering a monthly well-being-focused programme • Stock responsibility across multiple sites for all Mitie staff • Delivering H&S training to staff on all sites

• Delivering energetic, inspiring, and motivating presentations to assemblies of up to 300 young people• Booking and conducting initial meetings with Lead contacts (e.g. Headteachers, venues, businesses, parents) introducing NCS, outlining school/college/business/pupil benefits, building and maintaining relationships• Account management of all the schools and colleges in Suffolk• Proactively utilizing the Salesforce CRM database to improve the department's efficiency to automatically create reports• Successfully meeting targets for sales and school engagement, being the first in the country to have a 100% turn-up rate to programmes• Completing medical checks and customer service calls with all the young people and their parents/guardians who signed up for my Bury St Edmund's programs, while also going above and beyond for individual families' needs• Taking initiative to manage the compliance reports, whilst also training my team to comply with GDPR• Creatively implementing new ways to track, manage and sort young people on the programmes, which have been successfully implemented across the business• Actively attending multiple training courses within the business to develop and grow my skill set• Individualising the event assets to suit the target audience to maximize the number of leads generated at each event

A group set up to support Brandon's elderly and most vulnerable residents during the COVID pandemic and being a connective link between volunteers and residents.• Proactively managed, trained, and organized a team of 23 volunteers delivering daily support• Providing excellent service to the residents with passion and purpose• Building a rapport within the community and its residence• Mentoring and supporting new volunteers and coordinators• Daily administration duties such as: handling communications externally and internally, managing phone lines, data processing, and delegation• Using my previous experience of business objectives and problem-solving to improve awareness of the support being offered in the community• Proactively developed volunteer skills by taking an accredited course, so that I could continue to learn and grow in my role

• Being an inspiring role model to girls• Planning and delivering high-quality program-specific activities for children ages 5-10• Extensive Safe Space training to provide safety requirements within the unit• Contributing to meetings at a local level and getting involved in local guiding• Effective communication with parents and the local community• First aid and Covid safety trained

• Assist the General Manager in overseeing daily operations• Manage staff and ensure exceptional customer service• Supervise staff schedules and conduct training sessions• Provide performance feedback to team members• Handle customer inquiries and resolve complaints effectively• Manage inventory and monitor expenses• Implement cost-saving measures to enhance profitability• Ensure the café's cleanliness and maintain equipment standards

• Personally carrying out every function required for entertainment events to take place nationwide This included but was not limited to: administration, logistics, marketing, sales, client retention, delivery, management, maintenance of equipment and venues• Extensive organisational skills to provide my award-winning show at a variety of events with up to 7,500 attendees• Created and sustained a strong recognised customer focused brand• Being a role model for young performers by mentoring them, sharing knowledge and my personal experiences, to develop their careers in the industry• Constantly learning, developing, and creating new shows and events to adapt to every kind of audience and venue• Risk assessment trained with a safety accreditation skill set in fire management• Experienced in social media marketing with a track record of implementing a successful presence with over 10,000 engaged and active followers• Annual fundraising events for numerous charities, both local and countrywide• Working closely with a variety of venues and businesses to maintain sustaining relationships

I got the exciting opportunity of being hired with the aim of bringing a breath of fresh air to a local restaurant and shop. I managed stock from displays to dealing with the buying and promoting of different lines of product – attending food and drinks festivals to explore businesses and their products and to decide what would sell best for the business. I also managed the staff training rota, ensuring all staff were sufficiently trained to provide consistent top-class customer service. I proudly organised and ran numerous charity events from Bake Offs to speciality food nights and tasting events. Alongside all this, I ran the farms marketing campaigns within social media and managed to create a successful customer review platform as well as implement a successful loyalty scheme.

A highlight of my career thanks to the fun nature of this role, its creative freedom and demanding complexity. I had to quickly learn to adapt to ever changing surroundings – one of hustle, energy and adrenaline. I interacted with guests with a range of different expectations, allowing me to adapt from visitor to another. I’ve always been a creative person and this role really tapped into that, by having full freedom to develop my own characters and make-up. Another crucial element to this role was the training and procedures we had in place to ensure safety across the site. This entailed multiple self-defence workshops as well as various H&S measures. This position was a seasonal job and I have returned during multiple different seasons.

A high demanding role in which I was closely interacting and building relationships with multiple visitors. Responsible for organising and taking part in daily family activities and evening entertainment. I engaged with holiday makers of all ages, from the moment they arrived to the day they went home. This role demanded a high level of customer service, whilst constantly representing and role modelling an iconic brand. I can honestly say I succeeded in this role, which is sustained by the frequent positive reviews from families thanking me for making memorable moments during their holidays.

During my time as a Head waitress in this role I was responsible for training the other front of house staff in customer service, cash handling and H&S.

My bubbly and outgoing personality was a perfect fit for this role. I upsold at every opportunity, gained skills such as cocktail flaring and close up magic to enhance the customer experience even further. My performance in terms of sales was positive and consistent. Receiving positive mentions on TripAdvisor on a number of occasions.

As the first point of contact on the phone, in the store and a touch point before leaving I took total responsibility for managing and maintaining an efficient diary capable of managing bookings, and allowing the stylists to work as productively as possible. Clear communication with colleagues and clients alike was essential to ensure the smooth running of the day to day.