Gemma Recto Email & Phone Number

Dubai

Sales ConsultantTravelex – Worldwide Money, Dubai, UAEMarch 2019 – to present Key Accountabilities• Deliver excellent customer service• Follow the sales process in order to maximize sales• Understand features and benefits of all Travelex product lines• Use every opportunity to upsell and cross-sell• Recognize the warning signs of questionable transactions and mitigate possible effects of the sale• Adhere to promotional marketing offers• Manage till stocks• Achieve individual KPI’s/target• Fully investigate over and shorts (differences) and report• Adhere to company and location policy and procedures ,including Audit, Risk, Health & Safety, Security and customer service requirements• Ensure compliance to legal and corporate requirements• Maintain high standards of housekeeping and presentation of stores• Contribute to the success of the team• Complete training within required timelinesGeneral experience and personal qualities• Self- aware , open minded with a high degree of personal and professional integrity• The ability to build and manage relationships , developing trust and credibility with customers , partners, peers , teams , internal and external stakeholders• A strong record of performance delivery in their areas of expertise , through increased sales and /or performance against KPI’s• The ability to analyze issues and solve problems• Drive customer focus in everything we do to gain and retain high quality customers for the long term success of Travelex

Dubai , Uae

◦ In charge , monitoring and responsible of TT department◦ Preparing and Transferring daily fund from Central Bank and Bank of Baroda to all our corresponding bank◦ Attending clients complains & Follow ups.◦ Responsible and assisting all our 3 branch for all their Telegraphic Transfer queries monitoring and follow up of non receipt of fund, amendment and recall◦ Coordinating to all our corresponding bank local and outside the country.◦ Prepare and process execute and checking of Telegraphic Transfer to our corresponding bank in and outbound of U.A.E. such us, U.K., Uganda, Austria, Hong Kong, Mauritius, London,U.A.E and other countries. ◦ Process Worldwide Remittances through Metropolitan bank ,I-remit, Land Bank of the Philippine Island, Bank of the Philippines Island, Development Bank of the Philippines, and Rizal Commercial Banking Corporation., including also cash receipt, payment vouchers and cash advance of electronic credit and debit card.◦ Process account opening in Philippines corresponding Bank.◦ In charge of settlement and reconciliation of accounts for the tied-up banks and agents including monitoring debit and credit transactions.◦ Monitoring of our Daily position into our corresponding bank ◦ Ensures proper recording and tallies transactions to the system’s entries and submit daily report for the Accounts Department◦ Responding compliance inquiries from our corresponding bank◦ Preparing & Sending of Central Bank daily Report and monthly Report.◦ Assist the corporate department on all its daily requirement for all the employees coordination and daily task, from couriering, gathering quotes for purchasing, assisting the MD on his daily task, filing, petty cash handling, bank deposit, bills payment, stationery purchase, pantry stock purchase etc.

◦ Processing cash and check deposits from costumers.◦ Receiving utility bills payments.◦ Preparation of daily collection and payment reports.◦ Posting daily collections and payments to General Ledger.◦ Preparation of various reports i.e.: Weekly report of available and required reserve against deposit liabilities. Monthly Financial Statements. Report of Risk based Capital Adequacy ratio. Periodic Bank Reconciliation.◦ Performed other duties that may arise such us: Assisting in the processing of Loan Application. Collections follow up from costumers. Sending letters/notices to costumers to demand for payment.◦ Assisting in the processing of Loan Application.◦ Loan collection follow up◦ Assisting new costumers in filling up Account Opening Forms and Deposit Slips.