Gemma Royce Email & Phone Number

Swindon, Gb

Swindon, England, United Kingdom

Administration and customer support for our sales teams within our MAN TopUsed Trade and Export Team

Swindon, England, United Kingdom

telemarketing, email campaigns and digital marketing needed to bring your business sales success and help it grow month on month, year on year.

Swindon, United Kingdom

Contingent Resourcing AnalysisThis involved the redesign of the entire process of reporting for presentation at board level. This involved trial and error and working with stakeholders to ensure they were getting the most relevant information in front of them and ensuring the data that I provided was readily available for presentations.Supporting the IR35 team with relevant and vital IR35 data to ensure compliance is met.General spend and analysis across all 3 Contingent areas on an ad-hoc basis.Creating a clear breach reporting process, working with stakeholders to ensure clear data is sent to the relevant risk contact across the business

I returned back to my original role for a short period to cover up to my end date

Swindon, United Kingdom

Ensuring the business was participating in all mental health events. This consisted of a weekly meeting for ideas to support our charities and pledge. Researching material, speaking to potential speakers, ordering materials, managing, organising and holding events and the preparation around this as well as encouraging as many people within the business as possible to attend. Engaging all senior management to ensure they are supporting their teams to attend these training sessions. Ordering and shipping all resource to the relevant locations, supporting the Instructors to ensure they have everything they need. Booking business travel for our Store Managers and our in house Instructors.Full report and trend analysis around absence by location, absence breakdown of physical health vs mental health. Tracking and reporting results back to the head of strategic projects so this could be presented to the CEO. As a business the aim of this project and ultimate target was +90% (turnover taken into account) of line management were to be trained and for us to match mental health first aiders against physical first aiders.

Swindon, United Kingdom

Providing monthly reports to our Head Offices, High Street, Post Office and Travel businesses. This information was shared to all HR Managers, Regional Business Managers and Head Office stakeholders. These large amounts of data were a regimented monthly pack to show clear and defining measurements of turnover, impact, sickness and management of new starters and leavers. This was also used to help to ensure we were compliant.Analysing the data and making recommendations to improve our strategies. Following this I reduced the amount of separate reports and incorporated them into existing reports within confidentiality requirements. Responding to ad hoc data requests from HR, Regional Business Managers and Supporting Projects I.e. Gender Pay, GDPR, NMW (government requirements).Providing the relevant data requirements for the surveys from National Statistics.Supporting the Payroll Team with BAU queries

Swindon, United Kingdom

Supporting the team with ad hoc requests and able to cover other aspects of being a part of an MSP Onsite Team. Working alongside the management team to support process changes and to review more effective ways of working.Looking at new ways to improve our data and integrity to present to the management team.Creating new relationships with key stake-holders to provide them with information they may not have had access to in the past as well as maintaining existing relationships.Security Watchdog clearance cost tracking.

Swindon, United Kingdom

Creating the Monthly MI packs which involved financial detail, cost analysis and headcount by business area. This would take up to 2 weeks to prepare these packs.Collating reports on client request.Reporting for suppliers so they were aware of their headcount onsite.Supporting the management team with new ideas and providing statistics for their leadership meetings.I brought a lot of my previous workload with me as I had naturally become an Analyst. I did step away from the heavy administration but continued to support the different functions of the MSP Team.

Swindon, United Kingdom

Managing all administration. This was mainly based on Resource Request Forms and keying them into the system, managing day to day queries and providing information.Collating the weekly invoicing to insure both temporary and contract staff were paid.Ad hoc client request reports. Managing strategic suppliers, creating relationships with the temporary and contract agencies. Providing basic reports of starters and leavers for their employers so they can keep track of their headcount onsite.I was trained up to support and cover sickness and holiday to ensure the temporary staff recruitment continued smoothly. This was heavily based on organisation, communication and maintaining good relationships with the agencies.Involved in the end to end process from releasing the role to setting new employees up on the system. Supporting Contractors and Temporary Workers on site with their questions and queries to ensure we were providing a great service.I was approached by my programme manager and I asked to replace our offsite MI Analyst. Moving the MI onsite was an advantage for our client.

Managing bids and proposals for new business.Microsoft Word formatting, ensuring format was consistent throughout the large documents.

Swindon, United Kingdom

Supporting my colleague in the US to help complete major projects. Working with all business areas of the Returns Management Centre.Supporting processes.Financial reporting.Working with our 3 main hubs to manage our vendor repairs.Working with DHL on the quarantined goods to reduce delay in repairs.

Tewkesbury, Gloucestershire

Working with a Ministry of defence contract, the assignment was to distribute fuel into Chad – Africa. this sole purpose of this role was to ensure that the weights and dimensions were planned to ensure we were carrying the maximum kit at the lowest cost.Purchasing the correct kit in order to manage the fuel.Purchasing, arranging charter flights and working with logistic companies.

Swindon, United Kingdom

BT21CN Project – British TelecomsWorking alongside the customer and the engineer’s day to day to ensure relevant kit was provided.Through a strict snagging process, we rectified all issues so they could be signed off to BT Sites.Managing engineers on site to ensure all necessary work was completed with all the support they needed.Managing the logistics of kit from both the customer and the supplier.Managing Audits made by both the customer and DMN auditors.Weekly attendance to our customers head office to provide an update on the projectOpal JDSU Project - Carphone WarehouseScheduling over 1000 sites and organising the engineers with the best geographic plan.I was also involved in managing audits made by both the customer and DMN auditors.Supporting the LLU Access and maintenance call outs for Huawei.

Swindon, United Kingdom

Managing shipping documentation for Motorola product repairs across the globe.Invoice validation.Shipping sign off to ensure customs and compliance guidelines were followed.I worked closely with DHL and other freight companies to ensure we were compliant with customer (country) guidelines.Management of the goods we had in quarantine for Belgium, South Africa and Dubai repair centres to rectify and release.

Swindon, United Kingdom

Ensuring that every item or equipment was logged when imported into the country to ensure all Custom Clearances were at 100% accuracy.Working very closely with major Transport firms and most airports in the UK.Chasing up airway bills and invoices to shut down clearances.I was put forward by management for a position within the Returns Management Centre, to which I was successful.