Gemma Whitby Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Strawberry Hills, New South Wales, Australia

> Responsible for the day-to-day running of an outbound credit card campaign. > Risk, compliance and regulating management to anticipate, identify, asses and manage risks in a timely manner for the benefit of both the client and Peakbound. > Assist with the Quality Assurance Team to ensure calls are compliant delivering a positive customer experience while following client expectations and legislation. > Management and coaching skills to ensure desired KPIs are met.

Sydney, Australia

> Training and development of staff to achieve desired KPIs in both targets and compliance. > Facilitating discussions that result in clear conclusions and defined actions.> Recognised for excelling in compliance.> Consistently in the top 3 performers for the month in sales numbers. > Promote and uphold the clients image to a range of stakeholders in order to develop business.> Running workshops for new starters in training across all aspects of the campaign.

Sydney, Australia

Peakbound is a centre of excellence for direct distribution in the financial services sector. Peakbound was created to meet a growing market need for a sophisticated Australia based outsourced contact centre solution to enter the financial services sector and service a more mature and financially savvy customer base. Peakbound have grown into an industry leader; driving a range of ‘Best Practice’ initiatives and strategies across the market whose clients include some of Australia’s leading financial services institutions.> Running a team of 5 agents across the floor to achieve daily, weekly and monthly KPIs.> Managing outbound sales calls on behalf of Citibank to their stakeholders.> Building customer relationships and appropriately highlighting product benefits required.

Kettering, England, United Kingdom

> Working independently and within the team, to build, maintain and manage the reputation of the Council.> Experience in all areas of the communications mix from internal communications, through public and media relations, to events management and marketing.> Developing and implementing PR strategies and campaigns to ensure effective communication between the Council and its stakeholders. > Working directly with elected officials and senior management providing media support and advice.> Commission and oversea the work of designers, printers, photographers and film production. > Compiling a number of press releases each week to generate positive media coverage across local, regional, national and trade press.> Writing articles and editing copy for the council’s newspaper, website, newsletters, leaflets, award nominations and advertisements.> Writing in plain English to create clear, informative and targeted copy. > Event management and organising press conferences.> Responding to local, national and international media enquiries each week.

Bachelor’S Degree, Public Relations, 2:1

Advanced Diploma Of Marketing, Marketing