Gemma Murphy Email & Phone Number

Newton-Le-Willows, Gb

Knowsley, England, United Kingdom

Managing the shop floor production schedule for aerospace and pharmaceutical component manufacturing, ensuring alignment with customer demand and operational capacity.Managing end-to-end contract lifecycles, including drafting, negotiation, execution, and performance monitoring.Developing and implementing production plans that optimise workflow, reduce downtime, and maintain on-time delivery schedules.Coordinating with engineering, quality, and company directors to resolve issues, streamline processes, and ensure smooth production flow.Preparing and presenting detailed reports on production schedules and KPI performance to senior management and directors.Acting as the primary point of contact for customers and suppliers regarding contract matters and production updates.Maintaining compliance with aerospace industry standards, including AS9100 and ITAR regulations.

Knowsley

Supporting the Managing Director and Senior Management in achieving company goals and objectives, this includes;Working alongside multiple departments to ensure that operations run smoothlyDeveloping and maintaining relationships with customers and suppliersPricing and negotiating multi-million pound long term agreementsResearch and implementation of new processesSupporting in the management of a Multi-Tier Supply Chain Procurement & PurchasingDeveloping relationships with approved sub-tier suppliersManaging external sub-tier supplier relationships, pricing and performanceWorking to improve existing processes Ensuring that all operations processes meet company standards and are compliant with regulations such as AS9100 & ISO9000Maintaining controlled documents to ensure that the business remains compliant to the latest customer and Aerospace quality specificationsConducting internal audits to AS9100Managing the implementation and delivery of new product development projects Driving and supporting business performanceMaintaining and improving data quality within the internal ERP systemContract review of new ordersProduction SchedulingWorking to business KPI’s for; Profit, OTIF, Quality, ProductivityRecruitmentManaging all Social Media & MarketingDeveloping the businesses Carbon Zero Strategy

Rainford

Working closely with the CEO and Directors to oversee the company's marketing needs, handle daily business issues, manage company associations, and recognise new business opportunities. Daily tasks included; Purchasing leads on behalf of the company with an annual budget of circa £1m Negotiating pricing, Terms and Conditions with lead generation companies Sourcing new data for the call centre teamsCleansing and Analysing dataOnline recruitment and HR Improving the company’s sales & marketing internal procedures Directly managing a team of 12 outbound telemarketing staff and 4 admin staff Indirectly being responsible for approx. 60 call centre staff Composing and approving commercial agreements and documentation Reporting directly to the CEO daily performance, spend and ROI figures Maintaining and improving the central CRM system Site key holder duties Processing weekly wages and commission bonuses Staff Rota planning Call monitoring and compliance audits

Rainford, England, United Kingdom

Responsible for managing the businesses expansion of the ECO free boiler scheme in the South of England whilst based at the head office in the North West. Role included;Lead GenerationRecruitment of door canvassersSourcing Gas Safe approved sub-contractors to cover each postcode areaOrdering boilers and equipment on the company account for each installation Analysing potential customers confidential benefit documentation and determining their entitlement to a free boiler Liaising with energy suppliers to cover the costs via the ECO boiler schemeArranging pre-installation surveysBooking and paying for the installation with a local sub-contractorTrainingComplianceCommercial ContractsBudgetingExtensive use of CRM systemReporting figures and performance to DirectorsManaging customers applications from enquiry through to installationDealing with any complaints

Skelmersdale

Co-ordinating the day to day operations for the businesses newly created Commercial Solar PV department. Role included;Bidding for tenders to win Public Sector contractsNew product upselling, marketing and development such as LED Lighting, Solar Thermal & Air Source Heat PumpsBusiness developmentBeing the point of contact for any new clientsCoordinating internal processesRecruitment and Training Closing and completing sales contractsMonitoring and maintaining the internal CRM systemResearching and identifying new leads for business developmentManaging appointments for the Commercial team

St Helens

Working for a start up "daily deal" website, my role included planning and managing the full relationship between the business, its partners and the end customers. This role included;Strategic planningRelationship managementTeam leadership of 4 other staffNegotiationDevelopment of opportunities Keeping records of sale transactionsMarketing

Playing a key part in business growth by delivering excellent service and advice to customers.Role included;Generating new businessRetention of current accountsUpselling an extensive range of products and servicesDispute resolutionCustomer service

Managed a team of up to 10 people and assisted in all areas of the business from cleaning to cooking. Main Responsibilities were;Co-ordinating the day to day operation of the bar & kitchenCellar ManagementReconciling the cash in the tills against the transactions recordedRecording all takings and spend on a profit and loss logSafe key holderBusiness BankingStaff rota managementProcessing wages RecruitmentTrainingEnsure all staff maintained high standards of uniform presentation, grooming & personal hygieneHave a strong presence to ensure that guests receive exemplary serviceMaintain communication within the Team at all levelsEvents, promotions and marketingBII Licensee responsibilities