Manage breach response service engagements and new customer implementations utilizing internal IDX and vendor resourcesClearly define customer requirements and respond effectively and efficiently during pre-implementation and throughout engagement. Communicate those requirements into written record internallyMaintain and grow the relationship between IDX and customers; work closely with other internal departments to ensure client satisfaction on all levelsAccurately relay IDX product and process information to customersAnalyze situations carefully and adopt effective courses of actionImplement custom client support (websites, call center) for breach response customersReview and update Salesforce data for account accuracy and consistencyAnalyze customer data and perform data work for breach notification mailings and client reporting purposesInterpret verbal communication into effective written record, e.g. contracts, reports and other professional letters, memoranda, and documentsBuild relationships and trust with customersInterface with customers in ongoing defining of requirements, determining resource allocation, and setting expectations with the customer on these mattersEnsure successful program implementation with customers

- Establishing new client base and developing strong trust and working relationships- Ongoing relationship management with clients and strategic supplier partnerships- Over 28 transactions and $4million in real estate sold within first year.- Responsible for contract negotiation, writing, implementation- Navigating clients through the home buying and selling process- Transaction management

- Volunteer opportunity, providing mentorship to military spouses regarding career development and business development

- Established a small consulting business focussing on Military Spouse entrepreneurs and start-ups - Provided strategic business and marketing advice, consulting on development and growth opportunities - Authored a book about entrepreneurship as a military spouse- Developed an original online program for students to complete at their own pace, consisting of training videos, audios, and workbooks- 1:1 Coaching, remote and in-person.

- Contributed to the hospital leadership team, identifying trends and planning mitigation and change management strategies across 3 hospitals- Designed, developed, and implemented projects for the Patient and Family Advisory Committees for 5 sites- Coordinated information and strategies across multiple departments within the hospital, working at the leadership level; troubleshooting issues in real-time, aiming to resolve situations prior to the need for escalation- Investigated and resolved all grievances relating to units within the hospital; managed the grievance process with each patient from start to finish, including communications (internal and external), investigation, inter-departmental resolution and close-out with the patient

- Sought out and developed strategic partnerships with local businesses and constituents, to market utilization of the university’s campus facility for external events and long-term use agreements- Developed and facilitated University-wide events strategic plans to ensure needs were balanced with revenue requirements- Served as the contract manager of 4 key service areas including security, transportation, dining, and facilities management- Communicated regularly with senior level stakeholders to ensure goals were met, and held contract vendors accountable to articulated KPIs and related contractual commitments- Monitored the performance of contractors against agreed-upon KPIs, implementing strategic improvement strategies- Served as the point of contact and liaison for all external events, responding to a myriad of on-call responsibilities- Represented operational interests, on behalf of the CFO, on internal and joint committees, ensuring workstreams were aligned with University needs/ expectations and were relevant to the overall mission- Managed the office and residential transition from 3 geographically dispersed interim facilities, working across more than 30 departments- Oversaw the residential lease process for more than 100 units; developed and presented the communications strategy for the transition project, coordinating with local government partners and contracted logistics companies on all aspects of the move- Served as the government relationship manager, providing information and troubleshooting as necessary- Contributed to the establishment and implementation of an operational model for the University’s Sports Facility to include a 50m pool, outdoor grass, and hard-court facilities-Recruited, trained and managed a team of 19 operational staff members and 6 receptionists

- Served as the project manager for the 4-week, Women’s Rugby World Cup 2010 hosting more than 2,000 daily spectators; supervised a staff of over 15 on event days - Oversaw business development and facility promotion initiatives to national governing bodies, elite teams, and key external organizations; ensured the effective branding for all team, event, and broadcasting requirements- Functioned as the Franchise Director for the Surrey Storm Netball Franchise, 1 of the 8 super league teams in the UK, representing the Surrey Storm on the Board of Super League Directors- Promoted Surrey Sports Park internationally, reaching audiences in Asia, the Caribbean and African nations; delivered management strategy and communications to public and key governing bodies and various sports organizations- Managed the training campus for multiple elite teams to include RFUW, GB Basketball, and England Netball- Provided internal communications and presentations to all Surrey Sports Park staff, reporting on the management of a $20K budget

- Identified ideal candidates for temporary finance and accounting roles- Outreach to employers to identify where talent was required- Advised candidates on resume and interview skills- Maintained relationship throughout process and supported transition to permanent position.