Lead Engineer
Current• Enhanced Call Center Efficiency: Deployed the first RAG chatbot system into production, reducing repeated call volumes and improving customer service response times.• Developed Scalable AI Systems: Engineered orchestration services on Kubernetes, facilitating flexible integration of multiple LLMs, embedding models, vector stores, and guardrails.• Optimized Search Algorithms: Increased search retrieval accuracy by implementing advanced generative AI data strategies, including chunking,… Show more • Enhanced Call Center Efficiency: Deployed the first RAG chatbot system into production, reducing repeated call volumes and improving customer service response times.• Developed Scalable AI Systems: Engineered orchestration services on Kubernetes, facilitating flexible integration of multiple LLMs, embedding models, vector stores, and guardrails.• Optimized Search Algorithms: Increased search retrieval accuracy by implementing advanced generative AI data strategies, including chunking, fine-tuned embedding models, and rigorous evaluation methodologies.• Strengthened AI Governance: Provided strategic insights and comprehensive design recommendations, significantly improving AI governance frameworks and protocols.• Custom AI Agent Frameworks: Researched AI Agent frameworks and developed a custom solution for workflows like agentic RAG and summarization. However, further integration testing is needed to ensure reliability across diverse use cases. Show less
