I currently oversee the day-to-day operations of the studio, including project planning, resource allocation, and workflow management. In this role, I act as the liaison for the studio, serving as its first point of contact for all clients, contractors, and employees.

- Surpassed expectations with revenue goals- Identified and recommended opportunities to increase productivity- Prepared weekly dashboard and month-end Operational performance reports- Monitored productivity and quality to ensure high customer service satisfaction- Assisted the Owner in the training and evaluation of staff - Assisted in selecting, interviewing, hiring, training, and terminating employees

Operations and Business management.

- Maximized customer experience by creating and providing product/market-specific educational resources.- Improved customer service quality results by studying, evaluating, and re-designing processes while also establishing and communicating service metrics, and monitoring and analyzing results.

- Administrative support to office staff , promoting excellence in office operations- Strong knowledge of company policies, leading to successfully reaching revenue goals across all practices (Physical Therapy, Chiro, OT, ACU)

- Managed budgets, appointment scheduling, employee and event itineraries, and accounts to improve productivity initiatives.- Maintained CRM database with customer updates and report generation.

- Responsible for scheduling the top orthodontists in the country, employed in that office.- Answered multi-line phone systems, routed calls, and effectively delivered information to multiple offices.- Ensured compliance with OSHA and HIPAA in process assessments.

- Developed engaging and entertaining presentations to maintain employee attention and improve the impact of training.- B2B Sales

Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.

Full-service Graphic Design office.

French Internship

- Remote Work- Organized shipment orders- Processed returns and exchanges - customer service