Gena Cabrera Email & Phone Number

Singapore

Kuala Lumpur, Malaysia

Provides excellent quality customer service to SingaporeansEducates customers in regards to their credit card, retail and loan accounts including technical support for personal internet banking and mobile phone applicationAssists in customers concerns and make follow ups on their queriesMaintains good relationship with clients and make sure that every detail is in accordance to their accountsMaintains goal for quality, average handling time in every call, schedule adherence and avoid defects

Manila, Philippines

Activates credit cards for newly open and reissued accounts Provides excellent quality customer service Educates card members on how to take advantage of accounts by making sure that card members are fully aware of the different benefits that their card offersPresents card members different information in regards to their credit card and other aspects in bankingUp sells products that would benefit card members and would grant better opportunity in using the accountsMaintains target goal for schedule adherence, qualified sales rate, offer attempt rate and follows strict compliance for sales Ensures that operating principles of the company is being followed