Gena Lim Email & Phone Number

Valenzuela, NCR, PH

Manila, National Capital Region, Philippines

Philippines

Philippines

• Key Responsibilities:
• Manages end to end payroll vendor selection
• Drives payroll industry research
• Handles contract negotiation and maintenance
• Maintains vendor relationship including monitoring vendor performance against service level agreements (SLAs) and issue resolution
• Promotes the Amazon culture in vendors to align principles, mindset and delivery

NCR - National Capital Region, Philippines

• Increased customer satisfaction, retention, renewals, references and upsells within the portfolio
• Built strong relationships with the customers and helped them maximize the value of their partnership with Rizing
• Supervised key customer milestones throughout the customer lifecycle, from deal signature, through to system provisioning, monitoring implementation progress and business case achievement
• Served as the strategic point of contact for the customer and to leverage appropriate resources across Rizing functions to maintain overall customer health. Key Responsibilities:Drive Value Realization
• Managed the renewal processes through qualification, needs analysis, commercial negotiation and close
• Proactively engaged customers to ensure they get maximum value from Rizing/SAP solutions; facilitate customer engagement and adoption by utilizing workshops, best practices, VIP webinars, thought leadershipEffective.

NCR - National Capital Region, Philippines

» Established an appropriate governance process around Partners for Strategic Review, Rate Card Management, Escalations, Continuous Improvements.» Worked closely within the Business in supporting the Asia Leadership Team to identify key strategic partners for the overall solutions to Clients.Key Responsibilities:» Sourced and identified new In-Country.

NCR - National Capital Region, Philippines

• AMPS Lead, Manila Delivery CenterManaged 26 Local and Regional clientsAs the head of the APJ team:
• Ensured timely delivery of SAP HR Application Implementation and Maintenance service to the client
• Maintained and developed good relationships between the company and the client at all times.
• Responsible for the people management of the AMO department. As a member of the company management team:
• Carried out the company objectives, procedures and guidelines.
• Made sure the AMO department respects those objectives & procedures, and communicates all important company or business information to the employees.Delivery Key Responsibilities:

Manila, Philippines

• HRSP Human Resource System Program Project
• Configuration Team member for SAP HR OM/PA/CM/TM/PY
• Conducted SIRs (Service Investigation Request) analysis
• Identified possible business process changes
• Configured the HR modules to meet business requirements
• Set up configuration fixes or requests in the system