Genalyn Madrona Email & Phone Number

Taguig, National Capital Region, Philippines

📌Review and process prior authorization requests for medical services and procedures📌Communicate with healthcare providers and insurance companies to gather necessary information for authorization📌Verify patient eligibility and coverage for requested services📌Utilize clinical knowledge to assess medical necessity and appropriateness of requested services📌Collaborate with healthcare providers to obtain additional clinical documentation as needed📌Document all communication and authorization decisions in the appropriate system📌Stay current on insurance guidelines and policies to ensure accurate and timely authorization📌Provide excellent customer service to healthcare providers and patients, addressing any questions or concerns related to authorization📌Work closely with the clinical team to ensure all authorization requests are handled efficiently and accurately

📌Prepare customer spreadsheets and keep online records📌Perform market research📌Create presentations, as assigned📌Provide customer service as the first point of contact📌Graphic Designing for postings and marketing📌Social Media Handling 📌Creating Shownotes📌Proofreading

Taguig, National Capital Region, Philippines

📌Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion📌Document all inquiries, requests, resolutions, and follow-up tasks📌Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines📌Display a courteous and empathetic attitude to all customers📌Perform research to answer customer inquiries and requests📌Meet quantitative performance metrics as outlined📌Keep customer accounts current by updating databases during calls

Mandaluyong, National Capital Region, Philippines

📌Maintaining a positive, empathetic, and professional attitude toward customers at all times.📌 Respond promptly to customer inquiries.📌Communicating with customers through various channels.📌Acknowledging and resolving customer complaints.📌Knowing our products inside and out so that you can answer questions.📌Processing orders, forms, applications, and requests.📌Keeping records of customer interactions, transactions, comments, and complaints.📌Communicating and coordinating with colleagues as necessary.📌Providing feedback on the efficiency of the customer service process.📌Managing a team of junior customer service representatives.📌Ensure customer satisfaction and provide professional customer support.

Makati, National Capital Region, Philippines

📌Handling all the needed admin services in terms of government regulations and reconciling company accounts 📌Contributed policies and programs such as safety policies of the company, emergency program, and covid response program 📌Licensed Safety Officer and First Aid Personnel📌Promoting the house projects of the company reaching out to brokers and probable buyers of the property 📌Ensuring the legalities and documents of the property is complete and registered such as Land Certificate, property taxes, and other documents before the unit will turn over to the buyer📌Coordinates with our third-party accounting firm regarding the company accounts and weekly auditing the petty cash, giving monthly balances of the bank accounts and presenting it to the Japan Main office. 📌Maintaining the contracts between the company and others are keep updated, read, and corrected 📌Making emails and calls from different suppliers and clients📌Processing the end-to-end recruitment and assistance to the newly hired📌Ensuring that the company met the government requirements/permits and other admin processes. 📌Understanding of labor laws and disciplinary procedures are aligned and strictly followed📌Adaptability to work with ex-pats

📌Creating listings, descriptions, and SEO using WordPress📌 Researching and lead generation📌 Providing assistance and interacting with customers📌Boosting Sales of the services📌Ensuring that the KPIs were achieved

📌Ensuring hospitality in clients' inquiries📌Assisting and engaging in conversation with the customers📌 Chat Moderator on an adult site📌 Boosting sales

Manila, National Capital Region, Philippines

📌Creating correspondence memo meeting notes, travel arrangements, and scheduled reports, ensuring the confidentiality and transmittal of the restricted files going to the recipient📌Created a system for effective monitoring of ingoing and outgoing documents📌Managing administration, communicating, and coordinating with internal departments and branches. 📌Recording and supervising the inventory of supplies, materials, and properties of the department📌Prepares routine communications for the other bank unit such as Department orders, Monthly reports, OB, Job Order, Driver's Trip Tickets, and prepares monthly meetings.📌Securing the employee's needs ahead of time.