Genaro Baca Email & Phone Number

Austin, Tx, Us

The role involves supporting venue teams across various areas of OVG Hospitality's operations. Responsibilities include financial management, customer satisfaction initiatives, personnel training, and ensuring operational excellence. This entails implementing OVG's systems, coordinating sales efforts, and maintaining quality standards. The position also involves providing hands-on support during events, fostering innovation and change, and promoting a culture of equality and sustainability. Additionally, the role requires adherence to company policies and serving as an ambassador for both the venues and OVG.

El Paso, Texas, United States

Led a team of 20 plus staff members from different backgrounds to serve the best yogurt and donuts in our local area, leading to recognition as the best in town for multiple years and positive word of mouth. Launched targeted marketing campaigns for promotion, leveraging social media platforms, and influencers to generate buzz and increase foot traffic.Actively engaged with the local community by participating in charity events, sponsorships, giveaways and collaborations with other businesses, fostering a positive brand image and strengthening ties with customers during challenging times. Actively engaged with the local community by doing giveaways, collaborations, and hosting fundraisers fostering a positive brand image and increasing our sales by 25% in comparison to previous years. Implemented delivery service and customizable donuts in response to the pandemic, resulting in 2 additional opportunities to increase sales. Since offering this option, custom donuts have accounted for approximately $50,000.00 in additional revenue per year.

El Paso, Texas, United States

Performed market research and partnered up with a local doctor/nutritionist to introduce a healthy one-of-a-kind dish to the city's food scene, combining flavors and ingredients that were previously unseen by the local community. Bringing excitement and promoting a healthier lifestyle with the first Poke business in El Paso.Established a strong and loyal customer base through active participation in local events and marketplaces, including a partnership with the University of Texas at El Paso where we promoted a healthier lifestyle to studentsFostered collaborations with local businesses and influencers to expand the food truck's reach and create exciting partnerships, contributing to a broader customer base.Emphasized the use of locally sourced ingredients, supporting local farmers and producers while enhancing the freshness and quality of the dishes.Streamlined food preparation processes and optimized truck logistics to offer an assembly-line style of service where customers could customize their dish, but still ensure quick and efficient service, leading to reduced wait times by 50% and increased customer satisfaction.Continuously expanded the menu to offer a variety of options while maintaining the focus on the signature dish, catering to diverse tastes and preferences within the community.Received recognition from local food critics, bloggers, and culinary enthusiasts for the unique culinary concept and the high quality of the dish coming from a food truck.

El Paso, Texas, United States

Running of front-end operations, ensuring the highest standards of service, and creating a welcoming atmosphere for guests. Responsibilities included the overseeing of dining area, managing reservations, coordinating with kitchen staff, and ensuring the smooth flow of service.Maintained a keen focus on quality control, conducting regular inspections to ensure cleanliness, organization, and adherence to service standards, contributing to a consistently positive dining environment and leading to positive feedback from customers.Successfully organized and executed special events, such as theme nights and promotions, attracting new customers which translated in additional revenue for the restaurant.

El Paso, Texas, United States

Coached children between the ages of 4 to 9, as well as beginner/intermediate and advanced students from ages of 10 and up. Teaching them the fundamentals, but also challenging them on their endurance and mental game. Demonstrated proper technique basics that was taught to us prior to being assigned as coaches, which we passed on to students as the base of their game. This also helped advanced students to revert their game to a more well rounded technique which improved their level on the long run. Responsible for players' stretching, warmups, and conditioning exercises to prevent any injuries.

Bachelor Of Business Administration - Bba, Hospitality Administration/Management

Bachelor's Degree in Hospitality Administration equips students with a comprehensive understanding of the multifaceted hospitality.

Education record

Education record