Gene Brake

Gene Brake Email and Phone Number

Real Estate Broker at eXp Realty @ eXp Realty
bellingham, washington, united states
Gene Brake's Location
Spokane, Washington, United States, United States
Gene Brake's Contact Details

Gene Brake work email

Gene Brake personal email

n/a
About Gene Brake

Gene Brake is a Real Estate Broker at eXp Realty at eXp Realty. They possess expertise in customer service, leadership, management, training, microsoft office and 4 more skills.

Gene Brake's Current Company Details
eXp Realty

Exp Realty

View
Real Estate Broker at eXp Realty
bellingham, washington, united states
Website:
exprealty.com
Employees:
16015
Gene Brake Work Experience Details
  • Exp Realty
    Real Estate Broker
    Exp Realty Aug 2018 - Present
    Spokane, Wa
  • Keller Williams Realty, Inc.
    Broker
    Keller Williams Realty, Inc. Nov 2013 - Aug 2018
    Spokane, Wa
  • Keller Williams Realty, Inc.
    Realtor
    Keller Williams Realty, Inc. Mar 2009 - Nov 2013
    Chantilly, Va
  • Csc
    Wfm Manager
    Csc May 2012 - Nov 2013
    Chantilly, Va
    Led a team of Command Center Analysts managing the scheduling and real time activities for agents located in 4 sites serving clients such as the US Citizenship Immigration Service, US Dept of Labor, US Health and Human Services and the FBI.
  • Ibm
    Lead Wfm Consultant, Rm Project Centurylink
    Ibm Sep 2010 - Nov 2010
    Rocky Mount, North Carolina Area
    Led a team of consultants to evaluate the current operational structure and suggest efficiencies for Call Center Workforce staff as a precursor to merger with US West.
  • Ibm
    Wfm Manager, Us Census Project
    Ibm May 2009 - Sep 2010
    Greenbelt, Md
    Led a Command Center team of 13 WFM Analysts, which supervised the activities of 90 Site Analysts located in 11 sites, comprised of 6000 front line agents for the 2010 US Census. The centers were a mix of inbound and outbound, accepting calls in 6 languages. Prior to the launch of Call Center operations, we wrote Operating Procedures for all roles, created technical requirements for all applications and worked with our technical partners to implement and test the deployed technology tools.
  • Sirius Xm Radio Inc.
    Senior Workforce Analyst
    Sirius Xm Radio Inc. Aug 2008 - Jan 2009
    Vienna, Va
    Created tracking and reporting solutions for the leadership teams used in managing the activities of 8 outsourced call centers. Served as one of the eWFM administrators and provided management support to the Command Center.
  • Starbucks
    Store Manager
    Starbucks Jun 2007 - Aug 2008
    Ashburn, Va
  • Starbucks
    Workforce Operations Specialist
    Starbucks Sep 2002 - Jun 2007
    Seattle, Wa
    My team was responsible for the real-time monitoring of call volume and agent activity, while adjusting schedules and staffing to maximize effectiveness for the Customer Care Center (CCC). Through forecasting call volume trends / staffing needs analysis and creating relevant reporting solutions we provided timely statistical data to corporate management team of recommended solutions to performance challenges. Created training for front line and supervisory employees and facilitated training for all new hires. Technical responsibilities include system administrator for Aspect eWFM 6.4, RTA, Notification Server, Custom View / Viewpoint and Aspect agent administrator

Gene Brake Skills

Customer Service Leadership Management Training Microsoft Office Team Building Strategic Planning Program Management Public Speaking

Gene Brake Education Details

  • New Caney High School
    New Caney High School
    High School Diploma

Frequently Asked Questions about Gene Brake

What company does Gene Brake work for?

Gene Brake works for Exp Realty

What is Gene Brake's role at the current company?

Gene Brake's current role is Real Estate Broker at eXp Realty.

What is Gene Brake's email address?

Gene Brake's email address is ge****@****lty.com

What schools did Gene Brake attend?

Gene Brake attended New Caney High School.

What skills is Gene Brake known for?

Gene Brake has skills like Customer Service, Leadership, Management, Training, Microsoft Office, Team Building, Strategic Planning, Program Management, Public Speaking.

Who are Gene Brake's colleagues?

Gene Brake's colleagues are Bjorn Croteau, Kaitlyn Mack, Kristy Sagaser, Antoine Easterling, Sharima Bali, Danielle Boyd, Barb Maxwell.

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