Global Infrastructure Services Group - Program & Delivery Management- Assist and fulfill a lean-agile leadership role in the transformation to a Lean Agile company leveraging Scaled Agile Framework.- Engage and provide mentorship to Cigna IT teams as an Agile Coach- Support and stand up Agile Release Trains as Release Train Engineer and Solution Trains as a Solution Train Engineer and Solution Management.- Manage multi-year upgrade and migration of Cigna's contact center applications and infrastructure including Cisco's Unified Contact Center Enterprise, Convergys and other related systems and applications, - Manage the implementation of automated infrastructure discovery and creation of an enterprise configuration management database (CMDB).- Oversee the implementation of Application Infrastructure Mapping and integration into a service management tool - Manage the implementation of compute and storage environments in support of Disaster Recovery.- Assist in the strategy and planning of data center Disaster Recovery solutions.- Project management with focus in x86 (Windows,Linux) RISC (Solaris, AIX) and Cloud Computing- Assist with best practices, processes and application migration activities for the program management organization within CIGNA.- Assist in the implementation of Cloud Computing environment- Manage the migration and implementation of application infrastructure and support services to a Cloud Computing environment

- Work with various account teams to accomplish overall objectives defined by account management - Use project management and organizational skills and tools to identify and mediate risks to various deliverables and time tables- Use existing relationships and knowledge of account operations to successfully negotiate with various teams and individuals within account company as well as 3rd party vendors to meet project goals.- Manage the account company work intake for all incoming requests into CompuCom.

(Great West Pre-Implementation, Great West Printer Migration, Misc.)- Represent a single point of contact for Siemens for Multiple project teams on the Great West Initiative. - Identify and mediate risks to various deliverables and time tables- Make timely decisions on task direction and make necessary adjustments as required to successfully meet deliverables / milestones.- Successfully negotiate with various teams and individuals within Siemens as well as the client and 3rd party vendors to meet project goals.

(Engineering, Operational Readiness Testing, Data Security)- Management of highly technical staff- Optimized the use of teams technical skills to improve account service delivery- Achieve all operation service level commitments- Work with customer IT service leaders and other Siemens internal teams to perform continual process improvements and maintain a high level of customer satisfaction - Maintain relationships with key business leaders

(Enterprise Server and Monitoring Team)- Manage 1200+ server environment including end to end support involving proactive monitoring, maintenance, patch management, data backup/restoration, server implementation and decommissioning.- Manage and coach technical staff of 27 server technicians at various locations providing 24X7 service- Combine previous separate Monitoring and Server staff into a signal cohesive team and leverage skills to provide increase service delivery- Design and implement process improvements to gain team efficiency

- Create and implement Field Service Delivery project intake process for the CIGNA account to ensure consistency with the management and successful completion of all Service Delivery projects.- Work with and coordinate project activity with other IT organizations and create work flows along with processes as needed.- Develop the foundation for future development and expansion of Project Office roles.

- Create and maintain a high performance IT organization by establishing and communicating written performance objectives, provide specific performance feedback and address performance issues in an effective, timely, and consistent manner. Provide job-related training and development and coach employees. Acknowledge and reward high performance. Effectively communicate information, decisions and policies. Hire and promote people who exemplify the qualities and behaviors of a high performance IT organization.- Achieve operational service level commitments for data and voice for problem and service request management.- Ensure efficient site workflow for data and voice support management with proper customer contact and service ticket documentation- Ensure all supported locations understand and adhere to implement, as appropriate, all processes developed or updates received through bulletins, notices, and advisories. Ensure all locations conduct process audits, review of corrective action plans and implement actions as specified.- Complete all project requests on time on budget using defined engagement processes.

- Support and train customers on various computer and software related issues.- Troubleshoot and repair computers, network connections and software applications using various skills and tools.- Assist in Y2K migration and LAN acquisition.- Provided Executive level tech support to Senior and Executive Management both in office and at home.- Maintain a relationship and gain an understanding of the operations and integration of computer systems of different lines of businesses.