🔷 Launched RazorLine as an innovative hosted VOIP phone system firm and now as an integrated PSTN provider to MIcrosoft Teams, as well as selling phones, routers, switches, firewalls, and related video conferencing equipment.🔷 Grew business from a local VoIP provider to serving companies in 20+ states, including hospitals, clinics, banks, insurance, real estate, law firms, government, retail, distributors, shipping, automotive, oil & gas, and construction.🔷 Typical customers include Reily Foods, Gilsbar, CAN-USA, Gambit, LA Dept. of Insurance, and Glazer Distributing, Int’l. Shipholding, Hotard/CALCO, Jordan Carriers, Crane Rehab, and Deepwater Horizon Claim Center.🔷 Additional clients include Louise S. McGehee School, New England Coffee, Associated Terminals, GNO, Inc., Gulf Coast Bank, Murray Law Firm, Standard Mortgage, Ralph Brennan Restaurant Group, SmartDog, and Laborde Marine.🔷 Provide internet connectivity via a variety of vendors & solutions, including Sprint, Uniti-Fiber, Cisco, Adtran, Ubiquiti Switches, Polycom, Jabra, Plantronics, and GenBand/Ribbon OS.🔷 Collaborate with key personnel to develop/execute strategies using best practices and data analytics to drive operational efficiencies and deliver solutions to client businesses.🔷 Perform Operations Assessments, Workflow & Revenue Analysis, P&L w/ Key Metrics, Budgeting & Cost Controls, Governance & Company Structure, Branding & Marketing, Technology Implementation & HR Oversight.🔷 Oversee up to 15 staff members, including Chief Technology Officer, Chief Telecommunications Engineer, Accountant/Office Manager, Installers, and Technicians.

🔷 Founded & launched successful pre-paid telecom firms (NewPhone 1997-2010) (NewPhone Wireless 2010-2015), reselling BellSouth residential service in 7 states. Increased sales from zero to $20 million within 5 years.🔷 Managed a staff of 120 employees, directly supervising Controller/Partner, Sales Manager, Customer Service Manager, HR Manager, and Call Center Manager.🔷 Directed business analysis, operational leadership, proposal preparation, purchasing, budgeting, sales, HR, and market strategy.🔷 Set up bank accounts across the Southeast U.S. to facilitate customer payments.🔷 Worked directly with Montgomery Stire Advertising Agency to roll out innovative daytime TV advertising to generate traffic for the inbound 1-800 call center, featuring call-matching technology to identify successful ads.🔷 Successfully sold interest in business, June 2016.

🔷 President of franchised operation of TeleCheck in Louisiana.🔷 Managed a workforce of up to 100+ employees for a check guarantee franchise, with full P&L accountability and oversight of Call Center, Outside Sales Reps, Customer service, Collections, and Authorizations.🔷 Developed a multi-million dollar account servicing the casino/gaming industry, dramatically increasing profitability and leading to the sale of the franchise for $34 million, several multiples above previous offers.🔷 First franchisee nationwide to roll out automated collections process featuring state-of-the-art computerized collections software and new proprietary predictive dialer technology.🔷 Launched a new systematized process based on in-depth data analysis using lotus spreadsheets to tabulate numbers of inbound and outbound calls, collections ratios, and performance numbers.🔷 Created an accurate mathematical model for guaranteeing checks based on historical data and projections that revolutionized the check guarantee industry.🔷 Attended and presented at numerous TeleCheck owners’ conferences, including being selected to serve as National Operations Committee Chairman.