As the software development manager at Frendel, I have the honor of leading a dedicated team of developers responsible for creating customized ERP systems and various software solutions tailored to our company's unique needs. This role demands a deep understanding of our organization's operations, a keen sense of leadership, and a strong technical acumen. Each day, I collaborate closely with my team to design and implement software solutions that streamline and optimize our internal processes. Our mission is to craft ERP systems and software solutions that align perfectly with our company's specific requirements, addressing our unique challenges and goals. We are committed to innovation, efficiency, and exceeding our own high standards, ensuring that we continually adapt to the ever-changing landscape of technology while providing exceptional value to our organization.

• Designed business optimization strategies and translated into various digital transformation initiatives by collaborating with the executive team and leaders across the company• Educated and gained buy-in from all functional teams to implement a cost effective no-code/low code software solution which expedited digital transformation processes• Created the project roadmap for executive team by collaborating with the key stakeholders from each department to discover requirements, map processes and build an accurate data model • Integrated segmented processes across organizational boundaries and legacy standalone systems into a robust web-based application with agile workflow and powerful data sharing• Replaced an existing obsolete software by identifying an ERP software that addressed the manufacturing facility’s unique operational and production needs through extensive research and sufficient assessment• Oversee all continuous improvement projects, engage and influence senior-level executives across all functional areas of the business to proactively identify opportunities, automate processes and pursue innovative solutions• Empower and train citizen application developers to better manage the digital workflow and improve user experience• Manage vendors and service providers, within budget-constrained high-pressure situations, whilst maintaining cooperative and effective relationships

• Provided effective leadership and supervision to Field Technology team in resolving technical issues with POS systems, networks, software, hardware and other aspects of digital infrastructure• Worked closely with the operations, development and technical support teams in order to ensure proper coordination of each implementation steps of system rollouts• Managed vendors and service providers to ensure efficient and cost-effective acquisition of technology purchases• Collaborated with project managers, construction teams and vendors to ensure the success of FedEx Office centre openings, relocations and remodeling • Oversaw all IT projects at both corporate and field levels such as new hardware, software rollouts and system upgrades• Managed IT operational and capital budgets, and participate in departmental strategic and budgetary planning processes• Designed and developed technical training curriculum and documentation for field team members

• Provided active support, systems planning and network implementation for all aspects of the company's IT systems including network, workstations, applications and telephony• Trained team members at all level on how to navigate through the various software as well as different systems they needed in their roles• Performed analysis of centre technology requirements to support development of new systems• Worked with corporate support organization to respond to technical problems that do not fall within the normal scope of responsibilities of FedEx Office management services• Mentored and developed centre technology contacts with goal of building technical knowledge base including hardware, software and network infrastructure• Assisted the project managers in planning, analysis, and delivery of new technologies at both corporate and field levels

• Provided 2nd level support for the PC platform, answered service calls, and responded to internal/external clients in a timely manner• Troubleshot and diagnosed software, hardware and network connection problems related to desktops, laptops and multifunctional devices• Deployed computers and laptops including installing Windows, standard software, antivirus, connecting to domains and creating images of the current state of the computers • Administered and supported company network including office systems and applications support, user account maintenance in Active Directory, Lotus Notes, phone system, Citrix, group policies, file and system backup, Internet access• Collaborated with internal departments to implement, test and support the changes to the network such as virtualizing servers in VMware to significantly reduce data center cost