Eugene Herrera Email & Phone Number

Orlando, Florida

Orlando, Florida

• Go to expert, developed a new process for clients, resulting in a system that saved time and money.
• The Client Manager is relentlessly focused on the delivery of high-quality administration and will do so by continuing to build on their domain knowledge and operational delivery.
• My role works independently, as well as with clients, vendors, and Alight internal teams.
• This role is considered ‘jack of all trades’ because of the strong knowledge delivered for all aspects of our client project work.
• As the primary project manager, I am responsible for the entire benefits delivery for my clients.
• This involves team communication, training & development, project risk and assessment, accurate documentation.

Lake Mary, Florida

• Lead manager in recruiting process, onboarding, training coordination and performance management.
• Developed best practices and facilitated training to create nationwide consistency and uniform business approach. Developed career profiles and led successful recruitment of national service team members.
• Identified waste activity and removed obstacles to create an effective and productive service team.
• Partnered with agency plant, internal business partners and key stakeholders to one central service model. Report quality results to senior leadership, SOX compliance team and other business partners.
• Coordinated routine Skype meetings with team members and provide go-forward vision items.
• Forecasted, planned and provided ongoing workload assessments to senior leadership. Leveraged talent and resources to sustain world class service.

• Performed well in a dual role as regional supervisor and underwriting.
• Extremely effective in dual role because of my high-quality standards, attention to detail and drive for results.
• This role allowed me to provide mentoring, training and quality assurance to our staff, while supporting specific territories with underwriting.
• The regional supervisor position provides an opportunity to develop talent within our company and contribute to our profitability by writing great business.

Master'S Degree, Human Resources Management/Personnel Administration, General, 3.93

Bachelor'S Degree, Business Administration, Management And Operations