Gene Hickey Email and Phone Number
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Quality focused technical leader with extensive experience in all facets of hosting and supporting CRM/SFA/CPG solutions. With a recent focus in the field of cybersecurity, vulnerability management, endpoint protection. I have demonstrated proficiency in technical project management, team leadership, and effective communication with technical and non-technical stakeholders. Experienced with architecting scalable and highly available, cloud-based and on-premises solutions hosted in Azure, AWS, and VMware. My diverse skillset, experience and proven ability to satisfy internal and client-based needs through effectively analyzing requirements and defining solutions that can help you lead teams to success.
Stayinfront Inc.
View- Website:
- stayinfront.com
- Employees:
- 240
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Systems Engineering Team ManagerStayinfront Inc. Oct 2003 - PresentStayinfront Inc.● Oversee all team projects reporting to the Director of Technical Operations.● Oversee technical escalations and work requests for StayinFront customers and internally.● Provide successful resolution plans for Critical\High Severity escalations.● Provide leadership and guidance to all Business Area and IT Teams to ensure accountability & responsibility for all tasks defined.● Provide timely and current status to the Director of Technical Operations.● Develop and approve processes and procedures followed globally.● Oversee and lead daily activates of the System Engineering team.● Coach, counsel and develop System Engineers on appropriate tools and training needs.● Perform peer review evaluations, generate performance plans and set team goals.● Manage core product enhancements and solutions delivered from R&D.● Train & Mentor the engineering team on the new products and features delivered from R&D.● Provide resolution to issues that cannot be resolved by the Technical Support Engineer.● Consulted when designing and deploying scalable, highly available, and fault tolerant solutions hosted on Azure\AWS and VMware platforms.● Identify, define & implement efficiencies for both capacity and cost on Azure\AWS\VMware & MS SQL based solutions.
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Project LeaderStayinfront Inc. May 1997 - Oct 2003Fairfield, New Jersey● Ensure accuracy in all client projects reporting directly to the General Manager.● Oversee all activities on client servers for maximum efficiency.● Serve as technical liaison between Client Services and Development departments.● Participate in the analysis, design, evaluation, development, testing and implementation of application systems.● Ability to work closely with all departments using all resources available to complete multiple projects. ● Implement software testing and release procedures to insure minimal impact to the remote users.● Function as level III support for call center and client service personnel.● Configure mobile solution as per client specifications and recommend improvements when needed.● Document custom hardware and software configuration set up procedures for maximum efficiency and accuracy.● Install, configure, maintain, and upgrade all application and communications software (Server, Remote and Workstation for thousands of users● Monitor, maintain, and troubleshoot data anomalies to ensure integrity.
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Senior Technical Support SpecialistStayinfront Inc. Jan 1995 - May 1997Fairfield, New Jersey● Ability to effectively communicate highly technical operations to non-technical computer users.● Analyze and resolve problem areas using all available resources for 12 custom-designed software systems on 28 different hardware platforms for clients throughout the United States.● Provide ongoing training of junior level technicians.● Primary client contact for production orientated projects for major pharmaceutical companies.● Maintain accurate, updated databases of all client contacts including service calls and their resolutions, personnel rosters, territory level field profiles, representative presentation history, and FDA monitored sample activity. ● Assure that all third party data such as DEA expiration and prescription percentages have been properly posted to the field force.● Manage territory realignment and client field force expansions.● Evaluate new hardware platforms catering to individual client needs.● Proactively monitor pilot groups to further insure software reliability.● Design, test and implement new processes to maintain customer data integrity.● Institute new procedures to streamline outdated processes.● Perform quality assurance on all outgoing equipment and software.● Test software updates prior to distribution to the field.
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Warehousing And Logistics TechnicianStayinfront Inc. Aug 1993 - Dec 1994Fairfield, New Jersey● Maintained minimum stock levels for all clients’ laptops, peripherals and supplies.● Ensured accuracy of inventory databases for StayInFront and each of its clients.
Gene Hickey Skills
Gene Hickey Education Details
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The Chubb Institute Of Computer TechnologyDegree In Data Center Support -
Computer Application Learning Center, IncAdvanced Microsoft Windows Support
Frequently Asked Questions about Gene Hickey
What company does Gene Hickey work for?
Gene Hickey works for Stayinfront Inc.
What is Gene Hickey's role at the current company?
Gene Hickey's current role is Systems Engineering Team Manager at StayinFront.
What is Gene Hickey's email address?
Gene Hickey's email address is gh****@****ont.com
What is Gene Hickey's direct phone number?
Gene Hickey's direct phone number is +197346*****
What schools did Gene Hickey attend?
Gene Hickey attended The Chubb Institute Of Computer Technology, Computer Application Learning Center, Inc.
What skills is Gene Hickey known for?
Gene Hickey has skills like Crm, Requirements Analysis, Software Documentation, Business Analysis, Software Project Management, Saas, Enterprise Software, Team Leadership, Project Management, Cross Functional Team Leadership, Vendor Management, Call Centers.
Who are Gene Hickey's colleagues?
Gene Hickey's colleagues are Rakesh Dash, Divya Mukherjee, Ingrid Staats, Achyutam Tripathi, Sumit Rathod, Gouranga Roy, Bhadresh Makwana.
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Gene Hickey
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