Gene Kirkpatrick Email & Phone Number

United States

St Louis, Missouri, United States

Data Migration Leadership: Spearheaded numerous data migration projects, seamlessly transitioning critical data from acquired organizations into our primary database systems. My hands-on experience with SSIS has been instrumental in automating and optimizing these migrations, ensuring data integrity and minimal downtime.ETL Process Enhancement:My role encompasses the management and continuous improvement of ETL processes. By monitoring, maintaining, and enhancing production ETL jobs, I’ve ensured high data quality and availability, supporting key business decisions.Technical Expertise & Collaboration: I serve as a primary technical expert on data automation, working closely with both internal teams and external contractors. My collaborative approach has streamlined the integration of ETL components across various projects, enhancing system efficiency and productivity.Problem-Solving & Process Improvements:Known for my ability to quickly address and resolve technical issues, I consistently identify and implement process improvements. This proactive stance not only mitigates potential problems but also drives operational excellence.Stakeholder Engagement: Effective communication with stakeholders to gather and understand technical requirements is part of my daily routine. This ensures that all data solutions are perfectly aligned with business needs, facilitating informed decision-making.Key Skills:Data Migration, Database Integration, SSIS, SQL/T-SQL Development, ETL Processes, Data Automation, Technical Leadership, Process Improvement, Stakeholder Engagement.

Overland Park, Kansas, United States

BI & SQL/ETL Developer• Spearheaded the development and deployment of dynamic SSRS and PowerBI reports, enhancing decision-making for business users and executives.• Championed Agile methodologies and utilized JIRA for streamlined project management in the development of a scalable Data Warehouse architecture.• Engineered and optimized SSIS packages, significantly improving data integration and automation processes across multiple environments.• Orchestrated the scheduling and management of SQL Agent Jobs, ensuring timely data processing and report generation.• Administered Azure DevOps (formerly Team Foundation Server), enhancing source control and CI/CD pipelines for ETL tasks.• Provided round-the-clock support for critical ETL operations and reporting systems, ensuring high availability and minimal downtime.• Collaborated closely with business stakeholders to tailor data solutions, meeting diverse reporting and ETL requirements across four major data warehouses.• Authored and refined T-SQL stored procedures, streamlining data processing and enhancing database performance.• Led a strategic initiative to transition from Crystal Reports to SSRS and PowerBI, driving the adoption of modern BI tools and fostering a data-driven culture.IT Infrastructure & Security Analyst• Directed the Lync 2013 upgrade project, improving communication infrastructure for over 4,000 users by coordinating with consultants for system architecture and migration strategies.• Managed Symantec Endpoint Protection across the enterprise, delivering robust antivirus protection and mitigating security threats across North America.• Oversaw the deployment of Microsoft updates to over 4,000 users through SCCM, enhancing system security and compliance with corporate IT policies.• Led the management of mobile devices and forklift technology using SOTI MobiControl, streamlining operations and support for logistics and transportation units

Kabul Province, Afghanistan

Elevating IT Excellence in Kabul, Afghanistan with ITT Exelis (Dec 2011 - Apr 2013)In a challenging yet rewarding role with ITT Exelis in Kabul, Afghanistan, I ensured the operational integrity and security of vital IT systems. My tenure was marked by significant contributions:Training & Empowerment: Led training for Information Management Officers (IMO) and Government Information Assurance (IA), enhancing our team's management and security of sensitive data.Secure Communication: Managed DOD-approved communication software installations, maintaining the security of classified and unclassified systems for military and government personnel.Infrastructure Oversight: Ensured the reliability and security of network infrastructure, adhering to DOD protocols Active Directory & Security: Administered Microsoft Active Directory and implemented security measures to mitigate vulnerabilities.Training & Support: Provided comprehensive training and support to military personnel, focusing on operational procedures and new tech adoption.Quality Assurance: Evaluated IT processes, recommended improvements, and deployed computing resources to meet client needs effectively.This period was a profound lesson in resilience, teamwork, and the paramount importance of secure communication in critical missions. I'm keen to leverage my technical skills, leadership, and problem-solving abilities in new environments. Let's explore how my experience can benefit your team.

Kansas City, Kansas, United States

Service Desk Leadership: Directed a dynamic team of IT Service Desk Specialists, ensuring efficient assignment of tasks and timely resolution of user issues. My leadership ensured the delivery of exceptional support services to our clients.Issue Resolution & Escalation:Proactively monitored service desk tickets, identifying, and escalating critical issues to guarantee swift resolution and minimize impact on business operations.Support Analysis & Improvement:Conducted thorough analyses of desktop support queries to identify trends and areas for improvement. My efforts led to enhanced support procedures and reduced recurring issues.Operational Reporting: Compiled and presented detailed reports on service desk operations, providing valuable insights into support issues, team performance, and service levels.Customer Relations: Collaborated closely with various departments to address and resolve technical issues, significantly improving customer relations and satisfaction.Training & Development: Spearheaded the training and development of service desk personnel, equipping them with the latest operational procedures and troubleshooting techniques. Additionally, facilitated training on new hardware/software, ensuring the team remained adept with technological advancements.Process Optimization:Continuously evaluated and refined IT support processes, implementing best practices that contributed to higher quality and more effective IT support services.Compliance & SLA Management: Managed software licensing to ensure compliance with legal standards and developed service level agreements and call resolution procedures to formalize support expectations.Key Skills: IT Service Desk Management, Technical Support Leadership, Problem Resolution, Process Improvement, Team Training & Development, Customer Relations, Compliance Management, SLA Development.